Latest Updates
Sonian: View Archiving Release Update - Starting 20th September
Posted by Carlos Rios on 20 September 2018 12:28 PM

Sonian is pleased to announce the delivery of their latest View Archiving Release.

During deployment, there will be no effect on the services, with the exception of webserver restarts that will likely cause any user active at he time to be logged off.

Deployment schedule:

  1. NEST1-View-AU - 20/Sep/2018 10:00 AM ET (Thursday)
  2. NEST1-View-EU - 24/Sep/2018 2:00 PM ET (Tuesday)
  3. Nest1-view-US - 25/Sep/2018 8:30 AM ET (Wednesday)

Release notes for this version are available here

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ProofPoint Essentials - European Customers - Update IP Range
Posted by Joe Pinto on 04 September 2018 09:49 AM

All (European) Proofpoint Essentials customers need to immediately add the following additional IP address CIDR ranges to their firewall whitelist:

These include ports SMTP (25), LDAP (389) and LDAP over SSL (636) as appropriate. 

All Proofpoint Essentials customers on EU1 must complete this as soon as possible to ensure that there are no issues with mail delivery.

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Fusemail: Security Update Notification
Posted by Carlos Rios on 29 August 2018 12:48 PM

As part of our commitment to continually develop and improve security detection levels within our email security service, we are making changes to one of our security engines.


On Thursday, August 30th we will release a new layer of spam and bulk mail filtering designed to enhance the protection and control offered to all customers against unsolicited email. These changes have been tested successfully with our 'beta' customers over the past few weeks. We are confident this update will have no impact in the way you or your users engage with the service. There will be no changes to how you use the portal on a day-to-day basis.


No action is required on your part - this update will be rolled out automatically. If you have any questions, please contact your local support team.

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Sonian: View Archive Release Update - Starting 9th August
Posted by Carlos Rios on 08 August 2018 12:21 PM

Sonian will be performing maintenance releases on the View Archive Platform starting 9th August.

In this release is a number of minor bug fixes as well as a lot of background activities that improve stability of some of the services and efficiency.

Our schedule for the deployment is:
1. Rack US - 09/Aug/18 9:00 AM ET (Thursday) 
2. AU - 09/Aug/18 10:00 AM ET (Thursday)
3. EU - 13/Aug/18 2:00 PM ET (Monday)
4. US - 14/Aug/18 8:30 AM ET (Tuesday)

During deployment, the effect to the customers using the application will be minimal, with the exception of where the web services will be restarted, causing any users to have to log back onto the application. No other downtime is envisaged with this release.

The online release notes can be found here


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Office 365 Relay Access Denied Issues
Posted by Carlos Rios on 02 August 2018 04:54 PM

Microsoft has updated their IP space, however the published IP list, that is provided by them, is incorrect, it has not included the newly added IP space. Microsoft is working to get this list updated and published as soon as possible. 

In the interim, the recommended workaround is to manually add the IP address or addresses to the company's sending server list--IP(s) mentioned in a relay access denied error. This can be done by going to Company Settings > Domains > New Sending Server and put in the IP address.

The following are the IP(s)/Ranges that we have seen issues with:

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ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at