Knowledgebase
How can I change my own McAfee SaaS password?
Posted by on 10 June 2014 10:14 AM
How can I change my own McAfee SaaS password?
Question:

How do I change my McAfee SaaS Control Console password?
Answer:


To change your McAfee SaaS Control Console password follow these steps:

1.  Log in to the Control Console
2.  Click the link at the bottom of the page to change your preferences  (This window is not available if your Email Protection Administrator has not yet enabled spam filtering for the domain where your email address is defined or has disabled your ability to change these settings.)

3.  At the Password field, click Change.

4.  Type a new password in the Password field.

5.  Type a new password in the Confirm Password field.
   

Note: While a user can change his or her own password, only a Customer Administrator can set the password of another user. In addition, except for a Customer Administrator or Domain Administrator, the ability to change passwords might not be available if:

  • Your company sign in authentication process uses a central password repository with LDAP, IMAP, or POP3 programs.
  • Your service is administered so that the ability for users to change passwords is unavailable.

Caution: If you use remote LDAP, IMAP, or POP3 authentication for users, the password you reset will normally be replaced with the password on the authentication server the next time the Control Console synchronizes with that server. However, if the user is a Customer Administrator or Domain Administrator, and that user is not also defined in the authentication server, the authentication synchronization will not affect the password you reset for that user.

 

Password rules are the following:

  • There must be a minimum of 8 characters.
  • Alpha, numeric, and special character types are allowed.
  • There must be at least one character that differs in character type (alpha, numeric, or special) from the majority of characters. Thus, if the password contains mostly alpha characters, then at least one character must be either a special character or numeric. For example, majordude is invalid, but majordude9 is valid.
  • The password cannot contain any spaces.
  • Both uppercase and lowercase letters are allowed.
  • Any of the following symbols are allowed: ( ) ` ~ ! @ # $ % ^ & * - + = | \ { } [ ] : ; " ' < > , . ? /

ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com