Posted by Carlos Rios on 13 October 2017 06:51 PM
VaultSMART is an email archiving service offered by FuseMail. It integrates and is managed through the FuseMail administrative console.
What's the difference between VaultSMART and "legacy" VaultSMART?
Visual / UI
The first thing you'll notice is that legacy VaultSMART is a standalone product, and not integrated into our email security portals (neither portal 1, or the more modern portal 2). This is important, because we want products that integrate and drive people to using, understanding, and accessing our range of solutions from a single user interface.
Then, you'll notice that, visually, legacy VaultSMART has a very dated user interface. Explore a little further, and you'll find that certain elements, such as advanced search, are very awkward to use. It's just not a good user interface.
Functionally, VaultSMART and legacy VaultSMART will have similar features, once we complete feature implementation on VaultSMART.
However, many features on legacy VaultSMART don't work, or don't work well.
Under the hood, the differences between legacy VaultSMART and VaultSMART are immense. The new VaultSMART shares a common indexing and storage architecture along with message logs, which makes for an efficient and easily managed solution.
Tell me about this release of VaultSMART.
This release of VaultSMART is our first release, and is intended to provide basic archiving services for compliance officers and end users.
The service captures emails that flow through FuseMail's filtering service, as well as emails journaled to it through a journaling connector.
The service allows named compliance officers to perform basic and advanced searches in the archive. End-users can search their "personal" archives (i.e. emails that they have sent or received).
Further releases will add additional features, such as import/export to/from the archive, tagging messages, scheduled searches, and other features.
What are the primary benefits of VaultSMART?
There are three primary benefits:
Can I buy VaultSMART without SecureSMART?
No. VaultSMART complements SecureSMART (as well as ClickSMART) to provide a complete email security system. VaultSMART strengthens our overall product offering.
Is there a discount for buying SecureSMART, VaultSMART, & ClickSMART together?
No. We do not have discounts for combining these services together. However, we are considering repackaging options for next year.
Why are we offering only an unlimited VaultSMART package?
A few reasons:
For product simplicity and configuration, we've decided to currently only offer an "unlimited" VaultSMART package. When selected, emails will be held forever. We will, however, offer a feature to enable companies to select a separate retention period, after which emails are deleted. This will ensure compliance to corporate and regulatory requirements to retain data as required, but no longer. Our competitors primarily offer or focus their offerings on unlimited retention packages.
Why does the reseller have to set up the compliance admin for the account? Why can't the account administrator do it?
Here's what we wanted to do:
Why do continuity and archive (VaultSMART) have separate places in the Admin Portal UI? Couldn't they just be combined?
Good question - this was also something we considered. A couple of reasons:
How does our message de-duplication work?
Generally speaking, we don't de-duplicate messages, but we avoid capturing messages twice.
For example, an email may pass through Fusemail on the way to a customer. We archive the email as it flows through our servers. We also add FuseMail headers to these messages. If the customer has a journaling connector set up, then the journaling collector checks for these headers (x-fusemail-origin, x-vaultsmart) and does not ingest messages with these headers (as they would be duplicates).
If a message comes into VaultSMART with, say, 5 recipients, we will create 5 indexes pointing to one copy of this message - a copy for each end-user. If a compliance administrator searches the company VaultSMART archive, then 5 results will be shown for the same message.
What happens if a user leaves VaultSMART/SecureSMART, then a new user with the same name is added to the same company - would this user have access to the previous user's email?
To rephrase ... if firstname.lastname@example.org belongs to a company and his email is being archived, if he leaves, and then a new employee (also with the recyled email address of email@example.com) joins the company then, yes, under this circumstance, the "new" Fred would have access to the old Fred's emails.
This can be easily avoided by ensuring that a company does not recycle email addresses.
How long does it take to ingest email into VaultSMART (journaled, or as it flows through the email filters)?
Ingestion is very quick - usually seconds, but will be longer for larger messages (up to minutes). Messages are ingested into VaultSMART about as fast as we ingest and report for message logs.
What about customers who surreptitiously attempt to import emails into the archive by just journaling an existing archive? Can we prevent that?
At the moment, we don't prevent this. It is indeed possible. It may overload the journaling mailbox and stop ingestion, however. This would likely be a corner case and not something we're explicitly blocking at the moment.
Do we mark the message origin of a message (journaled, or archived via FuseMail)?
Yes, we mark it and record it in the source field.
Does the audit log capture the creation of a compliance administrator?
Yes, when a compliance administrator is created, this is captured in the audit log for the customer, and can be seen by the customer super admin.
Can a reseller see the contents of a customer archive?
No. A reseller cannot see the contents of a customer's VaultSMART archive.
If an email is replayed via the Admin Portal, will it be recaptured into the archive?
Yes, if it is replayed,it will be captured again into the archive.
What is the maximum number of emails that can be journaled at once?
Our journaling connector will download a maximum of 2000 messages at one time, with a maximum mail size of 256MB.
What happens if a customers is suspended (i.e. their mailflow is put on hold)? Do we stop ingesting messages into the archive?
We do not take any special action on VaultSMART as a result of customer suspension. Messages that flow into us would still be archived, and we would still journal from a customer's mail server. We would still archive their outbound mail.
Can we search for attachment types within a .zip or .rar file?
Yes, it is recursive. There is a recursive limit, however. We will index a word document in a zip file, for example.
How do we handle messages with multiple recipients?
It depends how the message enters our system. If the message enters as separate individual messages for each recipient, then we archive each message. If the message enters as one message, then we store that message, and provide a pointer to that message for each recipient.
Is email downloaded via a journaling collector filtered?
No - email downloaded via a journaling collector is not subject to spam/virus filters. (Consider the workflow - the process to download emails through a journaling collector doesn't have an option to enable a user to review a quarantine report corresponding for the journaled email. Additionally, email on a customer's server has likely been spam / virus filtered, so is less likely to contain messages that need filtering.)