Knowledgebase: Reflexion
Sorry, I wasn't able to establish an SMTP connection
Posted by Carlos Rios on 15 November 2017 02:06 PM

Please sure ensure the server/firewall is configured to accept mail from Reflexion IPs:              (               (

Frequent causes of inbound problems tend to be related to an internet service provider's quality of service, unstable connections, packet loss, latency and other factors. 

ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at