Unspooled Mail Still Hasn't Arrived
Posted by Carlos Rios on 15 November 2017 02:45 PM

The amount of time it takes for messages to be delivered after server downtime will vary from customer to customer and event to event.

Some things that will affect the amount of time it will take for messages to be delivered are the size of the emails that are spooled and the number of messages to be unspooled.

Please allow up to an hour from when the server comes back online for spooled messages to start arriving in user inboxes.

NOTE: During the unspooling process, new emails that pass through Reflexion are handed off directly to the recipient mail server.

ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at