Recover or Change Your Secure Message Center Password
Posted by Carlos Rios on 16 November 2017 06:36 PM

The Secure Message Center welcome page gives you an option to change or reset your own password.

On the welcome screen, you will find a link to the Change Your password screen.

On the Change Your Password page, simply enter your email address, a new password, and a password reminder phrase.

Please ensure your password meets the password rules, which are also listed on this page.

Upon submitting your new password, a confirmation email will be sent to you containing a link to accept or activate the new password. Please click on the link only once. Any subsequent clicks will result in an error message; however the new password will have been activated.

After the password has been reset, an Activation Successful message will be displayed along with a Continue button. When the Continue button is selected, you will be taken back to the Secure Message Center welcome page. You can now sign in with your email address and new password.

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This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at