Knowledgebase
Reflexion: Setup SMTP Authentication in Windows Mail, Microsoft Outlook and Mac OS X mail clients
Posted by Carlos Rios on 16 November 2017 07:12 PM

We've developed an SMTP authentication feature to enable users to send directly to the Reflexion outbound server. Reflexion requires customers to enable SMTP authentication in order to send mail from Reflexion servers. SMTP authentication is enabled on the customers email client. 

SMTP outbound server name: asp-submit.reflexion.net

The following shows how to configure some of the major email clients for SMTP authentication. The setting in this article can also be used when setting up fax machines, scanners or web forms.

Windows® Mail (PC)

  1. From the Tools menu, select Accounts
  2. Under Mail, highlight your email account and click Properties
  3. Click the Servers tab and make sure that "My outgoing server (SMTP) requires authentication" is checked
  4. Click the Advanced tab and change the outgoing server port to 587
  5. Select "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings

Microsoft Outlook® 2010 (PC)

  1. From the File menu, select Info and choose Account Settings
  2. Select your email account and click the "Change" button above
  3. Click the More Settings button in the bottom-right corner of the E-Mail Accounts window
  4. In the Internet Email Settings window, click the Outgoing Server tab
  5. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked and "Log on using" is selected
  6. Enter your Reflexion username and password
  7. Within the Advanced tab, under “Outgoing server (SMTP):” set the Outgoing server (SMTP) port to 587 and check TLS

Microsoft Outlook® 2007 (PC)

  1. From the Tools menu, select Account Settings
  2. Select your  Email account and click the Change button above
  3. Click the More Settings button in the bottom-right corner of the E-Mail Accounts window
  4. In the Internet Email Settings window, click the Outgoing Server tab, then ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked and "Use same settings as my incoming mail server" is selected
  5. Click the Advanced tab and make sure that "Use the following type of encrypted connection" is set to None for the incoming (POP3) and the outgoing (SMTP) port settings, then change the outgoing server port to 587

Microsoft Outlook® 2003 and 2002/XP (PC)

  1. From the Tools menu, select Email Accounts
  2. Select "View or change existing email accounts" and click Next
  3. Select your email account and click the Change button on the right
  4. Click the More Settings button in the bottom-right corner of the E-Mail Accounts window
  5. In the Internet Email Settings window, click the Outgoing Server tab
  6. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked
  7. Click the Advanced tab and make sure that you have selected "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings, then change the outgoing server port to 587

Mail for OS X (Mac)

  1. Open the Mail program
  2. From the Mail menu, choose Preferences
  3. Click the Accounts icon
  4. Click on the appropriate account, and then click the Edit button
  5. Click Options
  6. Select Password from the Authentication setting
  7. Enter your email address as the username

ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com