Password reset errors - users (Mimecast)
Posted by Carlos Rios on 16 November 2017 09:38 PM


When users try to reset their password via the MimeCast portal, the user gets to the "received your verification code" step and then they get the following error:

Sorry, something went wrong. please try again later, if the problem persists, contact your system administrator.




This error is almost always caused by Password Resets being disabled from Application Settings. In your case, this is also true.

You will want to navigate to Services > Services > Applications and click Authentication Profiles. Choose the Default profile that is in there and change the option next to ‘Password Reset Options’.

ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at