Knowledgebase
How does encryption work in ZixGateway?
Posted by Carlos Rios on 17 November 2017 07:08 PM

How does encryption work in ZixGateway?

With our shared Zixgateway server all encryption policies are enabled as per client's questionnaire sent in by their sales rep. The client side will setup a (Smart host) transport rule such that only email sent to external recipients get routed to the ZixGateway for inspection. There is no point in sending internal email to the ZixGateway since all internal mail is encrypted using Transport Layer Sercurity (TLS).

In our multi-tenant ZixGateway, we have the TLS method of routing enabled which means, after scanning your email and its attachments and we find that the message needs to be encrypted, one of the following will happen;

 

  1. If your recipient is also using ZixGateway ( Zix to Zix ), we will deliver the message through the TLS tunnel that exist in the ZixGateway network. This message was in fact delivered encrypted over a TLS tunnel and will arrive directly in your recipients inbox. A blue banner with the message “This message was sent securely using ZixCorp. ” will be pre-pended to the message body.
  2. If your recipient’s mail server supports a TLS connection, the message will be sent via TLS to that mail server and a footnote will appear on the bottom of the message that says; 

This message was secured by ZixCorp(R).

  1. If neither of the above scenarios are true meaning, the recipient does not have a ZixGateway or the recipient’s mail server doesn’t support TLS, the email will be securely delivered to a ZixPort and the recipient instead will get a clear text email with a link to the ZixPort to retrieve the message. see below

 

 

 


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com