Knowledgebase: Zix Encryption
What do I do if Zix messages or confirmation notices are being categorized as "bulk" or "SPAM" by my mail provider or desktop software?
Posted by Carlos Rios on 17 November 2017 07:18 PM

What do I do if Zix messages or confirmation notices are being categorized as "bulk" or "SPAM" by my mail provider or desktop software?

Contact your IT department and have them white list the IP address (typically smtpout.zixmail.net) for inbound mail.

What IP addresses does the Secure Message Portal use?

Zix Secure Message Portals will use a variety of IP address:

The Secure Message web sites are typically in the below IP range:

  63.71.13.0/24
  63.71.14.0/24
  63.71.15.0/24
  199.30.236.0/24
  91.209.6.0/24

Notices sent from the portal will typically come from smtpout.zixmail.net, (which is IP addresses 63.71.8.100 through 63.71.8.109) but can also come from one of the above ranges as well. 


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com