Can I silently uninstall ZixSelect?
Posted by Carlos Rios on 17 November 2017 07:44 PM

The below information will assist you with silently uninstalling ZixSelect for Outlook 2010 through 2016 on multiple PCs.

ZixSelect for Outlook uses InstallShield as its installer/uninstaller. InstallShield uses a recorded "response" file to automate silent removals.

To create the "response" file:

  1) If you dont already have it, download the version of  ZixSelect for Outlook that you want to uninstall.
  2) Close Outlook

  3) Open a command prompt (CMD window) and change directory to the folder containing the ZixSelect EXE file

  4) Create the response file using the following command:

       ZSO_VERSION.exe -r

  The uninstall process will begin as normal. During the removal process, select the desire options.

  You can repeat this process as many time as necessary until you are satisfied.

  Once you the removal is complete, locate the "C:\Windows\setup.iss" and move it to a safe location.

NOTE: Response files created using ZixSelect for Outlook 2010, are only compatible with Outlook 2010. Response files created with Outlook 2013 are compatible with Outlook 2016, 2013 and 2010.


Remove ZixSelect:
After creating the setup.iss response file, you can perform the silent uninstall on multiple workstations.

NOTE: The steps below refer to a "C:\zixselect\" location for the self-extracting EXE file and response (setup.iss) file. While, the EXE file and response file must be in the same directory, the directory name is not important.

  1) Close Outlook

  2) Open a command prompt (CMD window) and change directory to the folder containing the ZixSelect EXE file

  3) Silently uninstall ZixSelect with the below command:

       C:\zixselect\ZSO_VERSION.exe -s -f1"C:\zixselect\setup.iss"


ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

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