Knowledgebase
Configuring Remote (SMTP) Journaling for Exchange 2013/2016
Posted by Carlos Rios on 04 December 2017 05:42 PM

Pre-requisite

These instructions are for the current archive service, not the legacy archive.

About Journaling In Exchange 2013/2016

Exchange 2013/2016 provides several methods for journaling, including:

  • Remote (SMTP) journaling, where a copy of all email sent to/received by mailboxes in your organization is sent to an external SMTP address. (Proofpoint Essentials provides this address.)

  • Standard journaling, where a copy of all email sent to/received by the mailboxes in your organization is sent to a local mailbox. (Proofpoint Essentials connects to the mailbox via an IMAP connection.)

While the Essentials Email Archive supports both methods, remote (SMTP) journaling is recommended.


Option 1: Configuring Remote (SMTP) Journaling For Exchange 2013/2016

Configuring An External Contact

Remote Journaling should be enabled directly to a Proofpoint Essentials SMTP contact, not by using the forwarding rule.

  1. In the Exchange Admin Center, navigate to Recipients, and select Contacts.

  2. Click the "+" icon followed by Mail Contact.

  3. Enter a first name (e.g. SMTP), last name (e.g. Connection), display name (e.g. SMTP Connection), name (e.g. SMTP Connection), and alias (e.g. Journaling).

  4. in the External email address field, enter the email address of the SMTP address provided when you created a connection in Proofpoint Essentials (e.g. uniqueaddress@us.earchive.cloud).

  5. Click Browse and select the desired Organization unit.

  6. Click Save.

Configuring A Send Connector

  1. In the Exchange Admin Center, navigate to mail flow, and select Send Connectors.

  2. Add a send connector (click the "+" sign).

  3. Enter a descriptive Name for the connector.

  4. For Type, select Custom, then click Next.

  5. Under Network settings select MX record associated with recipient domain, then click Next.

  6. Click "+" to edit Address space.

  7. Set Type to SMTP.

  8. For Full Qualified domain name (FQDN): enter "*.earchive.cloud".

  9. Set Cost field to 1.

  10. Click Save, then Next.

  11. Click "+" to edit Source server.

  12. Select the transport server(s) that will be associated with the connector.

  13. Click Add, then OK, then Finish.

Configuring Journaling

  1. In the Exchange Admin Center, click compliance management (in the list on the left).

  2. Click the journal rules tab.

  3. Add a new journal rule (click the “+” sign).

  4. In the Send journal reports to field, enter the email address of the journaling mailbox created when you added an SMTP connection in Proofpoint Essentials (e.g. uniqueaddress@earchive.cloud).

  5. Enter a descriptive Name for the rule.

  6. From the If the message it sent to or received from... list, select Apply to all messages.

  7. From the Journal the following messages... list, select All messages.

  8. Click Save.

Choosing An Alternate Journaling Mailbox (Exchange 2016 Only)

It is recommended that you specify an alternate journaling mailbox in case the SMTP connection stops accepting traffic. You can then create an IMAP connection to collect any messages that were not sent via SMTP.

  1. In the Exchange Admin Center, click compliance management (in the list of the left)

  2. Click the journal rules tab.

  3. Click Select Address next to Send undeliverable journal reports to.

  4. In the NDR for undeliverable journal reports window that opens, click Browse.

  5. Select a mailbox in the dialog box and click OK.

  6. Click Save.


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