How To Add/Change an Inbound SMTP Host Addres
Posted by on 10 June 2014 05:34 PM

Question:
How To Add/Change an Inbound SMTP Host Address

 

Answer:

Title
How To Add/Change an Inbound SMTP Host Address


Overview
In some cases it may be necessary to either add additional SMTP host addresses or change an existing one.


Instructions/Procedure

To change the inbound SMTP host address for your domain or configure additional inbound servers to receive inbound email from Email Protection perform the following steps:

1. Click Email Protection > Setup > Inbound Servers. The SMTP Host Address field displays the domain name(s) or IP address(es) for the domain’s SMTP server.
2. Select Setup
3. Click Inbound Servers. The SMTP Host Address field displays the domain name(s) or IP address(es) for the domain’s SMTP server.

4. Click Add New Host.
5. In the SMTP Host Address field, type the fully qualified DNS or IP address of the new server host. CIDR notation is not allowed. If you do not have a registered and valid DNS name for your email servers, you must enter the IP addresses of each server.

6. In the Port field, type the port on the server to which the Email Protection will connect. The default value is 25.

7. In the Preference field, type the number indicating order of connection preference between multiple servers. Email Protection attempts to connect first to the server with the lowest preference number. If that server is not available (either down or too busy), Email Protection tries the server with the next lowest preference number, and so on. If multiple servers have the same preference number, Email Protection will randomly route the email delivery between them.

8. Click the Active check box to allow the server to immediately start accepting email traffic.
CAUTION: If all servers are set to inactive, all emails received for this Domain will be temp failed.
9. If the previous SMTP Host Address is no longer valid, you must either clear the Active check box or select the Delete box.
10. Click Save
11. You may test the connection to the new address by clicking on Test Connectivity.


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com