How to Add a new user to an account
Posted by Carlos R on 11 June 2014 12:44 PM

McAfee recommends adding all email addresses into the console, including aliases and any Distribution lists that are setup to receive emails from the outside world. Keep in mind that aliases (99 per user limit) and Distribution lists are not counted toward billing.

To create an individual user, please follow these steps:

1. Login to the Control Console
2. Select Account Management
3. Select Users
4. Click New
5. Make sure Creation Mode = Individual
6. Enter email address in Email Address field
7. Enter username in Username field
8. Select the appropriate Role = User
9. Select the appropriate Type = User
10. Select appropriate Time Zone
11. Click Save

Note: Allow up to 30 minutes for full replication otherwise mail to that address may still bounce.

ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at