Add user accounts and passwords during a Disaster Recovery Event for Message Continuity
Posted by Carlos R on 11 June 2014 01:06 PM

Add user accounts and passwords during a Disaster Recovery Event for Message Continuity, How to set up -

How do I make sure users can access their account when messages are spooling in Message Continuity?

On occasion, some customers who have Message Continuity as part of their Disaster Recovery package may lose inbound connectivity before all user accounts and passwords have been set up through SMTP Discovery. When this happens, the inbound mail for the users who are not set up with user accounts and passwords is still being delivered, however, the mail is going into the “Non-Local User Accounts” mailbox and can only be seen and forwarded by a "Customer Administrator".

It is possible to create user mailboxes and password for the accounts while still in a Disaster Recovery mode by creating a user account batch file, to create the users, and a password batch file to assign passwords.

Instructions/Procedure

1. Create a user account batch file using Microsoft Notepad

A. From the Start menu select Accessories within Programs
B. Add one qualified email address from that domain per line.

(Example)
User1@yourdomain.com
User2@yourdomain.com
User3@yourdomain.com

C. Select Save As from the File menu and save the file to your local hard drive after providing a meaningful name

2. Upload the batch file

A. Log on to the Control Console
B. Select Account Management
C. Click on Users
D. Select New
E. Choose Batch from the Creation Mode: pick list
F. Click on Browse and open the file created in Step 1 (do not leave the User Management Page)

3. Create the Passwords Batch File
A. Open the User Account Batch File created in Step 1
B. Choose Save As from the File menu and rename the file
C. At the end of each entry in the file insert a comma followed by the desired password (NOTE - there is no space between the comma and the password (For example - user1@yourdomain.com,password )
D. When done adding all needed passwords choose Save from the File menu

4. Upload the password file

A. Select Authentication from the User Management Page
B. Be sure the Authentication Type is set to Passwords
C. Select More Options
D. Click on Browse and open the file created in Step 3

Now the Customer Administrator can go to Account Management > Users > Non-Local Email Accounts mailbox, and can forward mail that was stored there to the users inbox. Mail that is delivered after the user accounts and passwords have been set up will be delivered to the users Message Continuity inbox.


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