Error when saving a filter: Email address pattern 'example@domain.com, *@domain2.com' contains invalid characters
Posted by on 01 July 2014 10:24 AM
Error when saving a filter: Email address pattern 'example@domain.com, *@domain2.com' contains invalid characters

When attempting to create a filter (as outlined in Knowledge Base Article Essentials Filters: Expanded Overview) for an organisation or user with multiple sender/recipient email addresses or domains, you may receive an error after clicking the 'Save Filter' button:

 

Email address pattern 'example@example.com, *@example2.com' contains invalid characters

 

To resolve this error, in the 'Rule Narrative' section at the bottom of the Filters page, click on the 'IS' operator in the rule - the operator will cycle through a number of states - IS, IS NOT, IS ANY OF, IS NONE OF. In this instance, as there are multiple email addresses/domains being used in the rule, ensure you have selected the operator 'IS ANY OF' or 'IS NONE OF' (as appropriate to your rule).

You should now be able to save your filter.


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com