Knowledgebase
How to access Emergency Inbox
Posted by on 01 July 2014 10:44 AM
How to access Emergency Inbox

The Emergency Inbox feature is available by default to all registered accounts with at least end-user privileges to access the interface. There are a pre-determined number of days that this Emergency Inbox is available. This is termed as Instant Replay in the features.

End-users will need to know the specific URL and use their email credentials to log in:

  1. https://us1.proofpointessentials.com
  2. https://eu1.proofpointessentials.com

Ensure service availability

  1. Go to Company Settings
  2. Go to the sub-heading features
  3. In the field Enable Instant Replay, make sure this feature has a number of day value set.

Note: If you do not have this feature available, please contact sales to add this feature to your service.

End-user Access:

  1. Log into the interface. By default, you are at the Account Setup page.
  2. From here, you can go directly to the Emergency Inbox from the sub-heading under Account Setup.

Admin Access

  1. As an admin, once you are logged in, go to the Users & Groups tab.
  2. By default, you are in the Users sub-heading.
  3. Find the end-user you want to go to.
  4. Click the end-user's name/email address or the 'Edit" link on their line
  5. A new sub-heading bar will be available, and click on Emergency Inbox.

ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com