[Setup Step 1]: Instructions for activating Proofpoint Essentials for a domain's inbound email
Posted by on 01 July 2014 10:45 AM
[Setup Step 1]: Instructions for activating Proofpoint Essentials for a domain's inbound email

This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledgebase article about that. The steps to start processing inbound email are as follows:

  1. While logged into the user interface, navigate to Company Settings > Domains tab
  2. Click Add New Domain
  3. Enter the domain name
  4. Enter the messaging server information (IP Address or Fully-Qualified Domain Name).  Make sure the destination can receive email via port 25 and accept email for this domain.
  5. Enter an SMTP Failover location (Optional)
  6. Click Save

Important Note: Remember that changes here take place at the top of the hour.

Additional Information:  These steps are also located in the Getting Started Guide

Lastly, change the MX records for this domain and remember to send a test email (see the apropriate knowledgebase article for the recommended procedure: [Setup Step 2])


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com