Knowledgebase
[Setup Step 2]: Instructions for changing MX records
Posted by on 01 July 2014 10:46 AM
[Setup Step 2]: Instructions for changing MX records

Redirecting customers MX records to point towards Proofpoint Essentials is crucial to the successful deployment of the solution and ensures all email is both filtered and delivered.

Since we cannot do this for you, it will be necessary to contact your hosting provider, ISP or Domain Name Service provider and arrange for the MX records on your domain(s) to be modified. 

Resellers are assigned to different sections of our cloud and as such the mx records you must use for setting up customers will be dependent on your allocation.  See Below.

US1

10

20

mx1-us1.ppe-hosted.com.

mx2-us1.ppe-hosted.com.


EU1

10

20

mx1-eu1.ppe-hosted.com. 

mx2-eu1.ppe-hosted.com. 

Console

10 filtered.maildistiller.com.

 

With regard to the US1, EU1 where there are multiple MX records set, please pay attention to the pattern as the numbers indicate priority. In some cases, hosting companies may only allow one MX entry. In this case use only the following entries:

US1 10 mx1-us1.ppe-hosted.com

EU1 10 mx1-eu1.ppe-hosted.com

Also, please take care with all options that the spelling and numericals are correct and that the full-stops at the end where relevant are included. Please note that using other DNS names than those provided here might interfere with our ability to do seamless infrastructure upgrades in the future. Also, although you might get away with replacing the DNS names with their IP addresses, it is not compliant with DNS rules (MX records must not point to an IP address), as it will interfere with our ability to do certain kinds of infrastructure upgrades seamlessly. You can test your domain configuration using the tool provided on the Proofpoint Essentials Interface.

Lastly, it is always recommended when changing DNS entries like MX records to lower the TTL (eg. to 600 or even 60 seconds) on the records well in advance of updating the entries itself. This allows the change itself to propagate in minimum time, and provides a quick way to revert the change should a test email indicate any unexpected problems.  (Use the KB article on How to troubleshoot email delivery with Proofpoint Essentials Interface to track this test message). Usually problems here are caused by forgotten firewall rules on the destination server. Once the change is made AND everything is working smooth, the TTL should be changed back up to 86400 (or whatever it used to be... 86400 seconds = one day). These measures ensure maximum flexibility and minimum downtime should anything unexpected arise.


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com