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Step 1 - How to Create a New Group 1. Login to the Control Console 2. Click Account Management 3. Select Groups 4. Click New 5. Enter a name for the group in the Group Name text box 6. Enter an optional description in the Description text box 7. Click S...
End user can disable filtering. 1. Login to the Control Console 2. Click Email Protection 3. Click Policies 4. Click default inbound policy, 5. Click spam, reporting, and check the following options. * personalize spam filtering options * dis...
What Browsers Are Supported by McAfee SaaS? Question: What Browsers Are Supported by McAfee SaaS? Answer: INFO Commonly, when issues are reported with pages not displaying correctly in the Control Console or unintended behavior with any of our pro...
Details on how McAfee products have been impacted by OpenSSL Heartbleed vulnerability Question: How are McAfee products impacted by the OpenSSL Heartbleed vulnerability? Answer: For details on how McAfee products have been impacted by the OpenSSL H...
Bounce "554 Denied" Question: Sender receives bounce message "554 Denied" Answer: DESCRIPTION When sending an email to a McAfee SaaS Email Protection client, the sender is receiving the bounce back message "554 Denied." CAUSE The error message ...
Adding to Domain-Level Sender Allow List Question: How do I add entries to the domain-level sender allow list? Answer: Administrators can add one or more domains, IP addresses or CIDR ranges to the domain-level sender allow list by following these ...
Best Practices for Organizations Sending to McAfee SaaS Email Protection Customers Question: Best Practices for Organizations Sending to McAfee SaaS Email Protection Customers Answer: Info Any organization sending email should follow standard bes...
ERROR: 551 Mailhost is on our global blacklist Question: A person trying to e-mail my organization gets the following error message: 551 Mailhost is on our global blacklist (Mode: normal) What does this mean? Answer: The e-mail is being sent fro...
Submitting Messages That Were Erroneously Quarantined or Denied (False Positives) Question: How do I submit a message that erroneously quarantined or denied for investigation? Answer: McAfee SaaS makes every effort to avoid false-positive results ...
How to Pull Internet Headers from Email Message Question: How do I pull internet headers from an email message? Answer: Below are instructions on how to pull internet headers for various email clients. MICROSOFT OUTLOOK 2010 1. DOUBLE CLICK the...
McAfee SaaS IP Ranges Question: What IPs should we lock down to so that only SMTP traffic from McAfee SaaS comes through? Answer: Five to seven days after redirecting your MX Record, it is recommended that the Customer Administrator for your organi...
Common SMTP Error Messages Question: Common SMTP Error Messages Answer: DESCRIPTION The following is a list of common error codes returned when using the McAfee Email Protection service. This list does not contain all codes and there may be varia...
How can I change my own McAfee SaaS password? Question: How do I change my McAfee SaaS Control Console password? Answer: To change your McAfee SaaS Control Console password follow these steps: 1. Log in to the Control Console 2. Click the link at...
Problems Authenticating with McAfee SaaS LDAP Question: I have local and/or multiple domains listed in my Active Directory. Can I still use the McAfee SaaS LDAP Authentication? Answer: Customers who define multiple domains or use an internal domain...
ERROR: 554 Denied [IPR] (Mode: normal) Question: ERROR: 554 Denied [IPR] (Mode: normal) Answer: Messages denied as spam with the error 554 Denied [IPR] (Mode: normal) are being denied for poor IP reputation caused by high spam traffic seen by our ...
What is a "Fingerprint" and How Can It Affect Email Delivery? Question: What is a "Fingerprint" and How Can It Affect Email Delivery? Answer: INFO On occasion, inbound mail may be denied with a _554 denied_ error. Typically this will happen when...
Blacklisting Bounce - Message Delivery Failed Due To RBL Question: We received a non-delivery report stating that McAfee is blacklisted. How can this be resolved? Answer: The bounce message that you are seeing references a disreputable blacklist. ...
Where do I Download the Outlook Plugin for Email Archiving? Question: Answer: NOTE - only users with the role of Customer Administrator or higher can download the Archive Add-in software from the Email Archiving online help section. Download Here [...
Sending Mail Transfer Agent (MTA) cannot send messages due to error: 451 Can't connect to domain.com [http://domain.com/] - psmtp Possible Resolutions: 1) The receiving mail server is misconfigured in Postini. - or - 2) The receiving mail server is down...
Receiving an error message: 552 MS-Office file containing VBA macros found inside of the email ----- SOLUTION ----- This is a SonicWall's Gateway Anti-Virus feature. 1. Login to the SonicWall 2. Security Services 3. Gateway Antivirus 4. Configu...
In order to Add/Delete/Move Users to your Postini Account, Please log in as the account administrator and follow the below steps: Adding New Users * Click the "Orgs and Users" Tab at the top of your page. * Click the link for the User Org that you...
A new administrator can be easily added by following the below steps. Let me know if you need any additional information. -Log into Postini admin console -Click show hierarchy in the top left hand corner in the blue bar -When the Hierarchy appears, ...
Non-Account Bouncing will assist in blocking directory harvest attacks, which will in turn preserve valuable network and server resources. Non-Account Bouncing is an organization setting. It is set in your user organization within Postini. If enabled, N...
Messages Not Delivered or Delayed with Cisco Appliance Question: Messages to my users are being delayed, or not delivered at all. There is a Cisco firewall, router, or switch in my environment. What is causing this issue? Answer: INFO For our custo...
Included below are the instructions to configure a smarthost on Exchange 2007 and 2010. Please note these instructions are provided "as-is" as McAfee SaaS does not directly support Microsoft Exchange. For further assistance consult the Microsoft TechNet L...
Included below are the instructions to configure a smarthost on Exchange 2003. Please note these instructions are provided "as-is" as McAfee SaaS does not directly support Microsoft Exchange. For further assistance please consult the Microsoft TechNet Lib...
Question: I received a notice that a message contains a high risk zip attachment. What does this mean? Answer: High Risk Zip Attachment Info ZIP is a commonly used form of file compression. ZIP files generally contain other files and folders, and ZI...
The Outbound Filtering feature of McAfee SaaS Email Protection service will work with Microsoft Office 365. Included below are instructions to add a new outbound connector that will route all mail to the smart host. If you already have a connector that yo...
Message Quarantined/Denied With 'message in error' in Non Delivery Report/Message Audit Detail Answer: INFO If a message was quarantined or denied showing _spam content keyword: message in error_ in the Non Delivery Report (NDR) or in the Message Au...
Question: How do I set up and configure the ClickProtect feature in Email Protection? Answer: The CLICKPROTECT subtab lets you configure whether Web hyperlinks received in emails can be clicked and accessed by the user or denied and blocked. You can ...
To upload a list of users to the Sender Allow list please follow these steps: 1. Create a list of users to be uploaded. This should be done in a Notepad file (.TXT format), one entry per line 2. Login to the Admin Control Console 3. Click the EMAIL PROT...
Question: What does the error "5.3.4 Message size exceeds fixed maximum message size" mean? Answer: This article details information found for a recipient server running Microsoft Exchange 2003, 2007, and 2010. Please check with your technical resourc...
Question: 550 5.7.1 Message rejected as spam by Content Filtering Answer: DESCRIPTION "550 5.7.1 Message rejected as spam by Content Filtering" This error occurs when sending to an Exchange 2007 or later server. Cause Email messages that are ...
Question: NO SMTP SERVICE HERE Error when Sending Outbound Mail Answer: DESCRIPTION When attempting to send outbound messages, mail queues on the server and logs show an error "No SMTP service here" CAUSE This error indicates one of three thing...
Question: How To Add/Change an Inbound SMTP Host Address Answer: Title How To Add/Change an Inbound SMTP Host Address Overview In some cases it may be necessary to either add additional SMTP host addresses or change an existing one. Instructions/Pro...
Question: How to Remove Email Address, Domain or IP Address from Sender Allow List Answer: To remove one or more email addresses, domains or IP addresses from the policy sender allow list please follow these steps: * Login to the Control Consol...
McAfee recommends adding all email addresses into the console, including aliases and any Distribution lists that are setup to receive emails from the outside world. Keep in mind that aliases (99 per user limit) and Distribution lists are not counted towar...
Add new users via batch command - How to Create New Email Addresses Using Batch Mode Creation Batch creation mode allows you to create multiple user accounts by either entering multiple email addresses or uploading a predefined .txt or .csv file conta...
Add user accounts and passwords during a Disaster Recovery Event for Message Continuity, How to set up - How do I make sure users can access their account when messages are spooling in Message Continuity? On occasion, some customers who have Message C...
Adding Users: Explicit vs. SMTP Discovery - Go to Email Protection tab > Setup tab > User Creation Settings > set User Creation Mode to "Explicit" > and Set When a Recipient is Invalid to "Do nothing". The User Creation Settings window allows you to c...
Every user account has a role assigned which determines what permissions this user will have when they sign into the Control Console. The roles and associated permissions below include customers that subscribe to Email Protection, Web Protection and Email...
Admin Privileges, Assign - To add admin privileges to an individual user, please follow these steps: 1. Login to the Control Console 2. Select Account Management tab 3. Select Customers tab, click on the Customer link 3. Select Users tab 4. Select or ...
Alerts/Notifications, Add Disaster Recovery/Message Continuity - To configure the e-mail notifications for Disaster Recovery/Message Continuity events, follow the steps below: 1. Log on to Control Console 2. Select Email Protection 3. Click Setup 4. S...
Allow list vs. other Filters - Adding an IP address, email address or domain to the Inbound Policy Allow list will allow the message to bypass all filters in the McAfee SAAS filtering stack EXCEPT for virus filtering. Note: This will NOT impact those ...
Allow/Deny List Maximums - At the domain level [Inbound Policy], the maximum number of values allowed in the Sender Allow and Deny lists is 1500. This limit is defined at the system level and cannot be increased. The lists are also limited to a maximum ...
Acceptable Use Policy for Outbound Email As a committed anti-spam product, Proofpoint Essentials cannot condone the use of our platform to send out bulk mail. Most users respect our fair usage policy and instead use dedicated email marketing systems to ...
Adding a Spam-reporting footer to inbound email To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound mail, follow these simple steps: * When logged into the Proofpoint Essentials interface, click on the SPAM TAB under company or use...
How to tune Proofpoint Essentials' Spam detection The Proofpoint Essentials default Spam settings should be suitable for most situations, but there are cases where some manual influence can help the system in making better decisions. For example, market...
DNS Sanity Check option The DNS Sanity Check option provides an additional layer of protection against spam and helps ensure that inbound messages that might not have a destination to bounce to are not allowed in. The proper step to address this is to g...
Does Proofpoint Essentials monitor outbound email as spam? Proofpoint Essentials does filter outbound email for SPAM. If a message is not delivered it will be recorded in the Email Logs and can be released to the intended recipient. Please note that sim...
Error when saving a filter: Email address pattern 'example@domain.com, *@domain2.com' contains invalid characters When attempting to create a filter (as outlined in Knowledge Base Article Essentials Filters: Expanded Overview [http://support.proofpointe...
Essentials Filters: Expanded overview ADMIN GUIDE STATEMENT: You can approve or block specific senders and recipients, based on the email address, domain, subdomain, attachment type, email size, words in the email or header, source country or destinat...
Options for handling Bulk Mail Proofpoint Essentials does not ordinarily quarantine legitimate bulk-email. That is, email that is sent to a large list of recipients who have either directly or passively agreed to receive communications from the sender o...
Report spam from Email Logs ACCESSING LOGS AND REPORTING The email logs can assist in many ways. NOTE:  Email logs are only there if the message got sent and processed by Proofpoint Essentials. REPORTING SPAM FROM USER EMAIL LOGS * Log into th...
Review Message Logs VIEWING THE LOGS When you log into the Essentials interface, the email logs screen can be easily accessed by selecting the Logs tab on the top navigation. On the logs page, as an organization administrator you can then select the...
Spam email still gets through to users. Proofpoint Essentials is powered by Proofpoint's MLX machine learning technology available on the newer data centers. This solution examines and filters millions of possible spam attributes in every email includin...
Spam Settings Explained SPAM SETTINGS Spam settings can be adjusted from the Spam options tab when logged into your interface. (insert image) Customise Spam Filtering Some users might need different spam filter levels, filtering turned forward only,...
Virus detection with Proofpoint Essentials Email viruses change extremely frequently and are becoming so sophisticated that no system can catch everything. Often the first time a new virus or virus variation is observed anywhere is when it hits email fi...
Bounceback received on outbound relay. SMTP error message: "delivery temporarily suspended: connect to [XXX.XXX.XXX.XXX]:25: Connection timed out. The bounceback is required to investigate the logs of the destination SMTP server. Problems of this nature...
Inbound Email: Not receiving emails from particular senders or sending domains. If Proofpoint Essentials users are unable to receive email from certain email addresses, it is most likely an issue with the sending mail server. However there are a few pos...
Proofpoint Dynamic Reputation (PDR) listings and removal Proofpoint has a block list service named: Proofpoint Dynamic Reputation, or PDR. Proofpoint Essentials utilizes PDR for inbound email. IPs listed on PDR will block a message prior to delivery to ...
Understanding Email Logs This article aims to give a brief guide on how to understand the information in the Proofpoint Essentials logs. Below are some common examples of the various states email logs can display on Proofpoint Essentials, and some expla...
Adding users manually REGISTER USERS MANUALLY: 1. While logged into the user interface, navigate to the Users & Groups > Users tab. 2. Click on Add a User. 3. Enter the user's first name. 4. Enter the user's last name. 5. Enter the user's primary emai...
Can Proofpoint Essentials be used to forward email for non-registered domains? Proofpoint Essentials only processes email for domains and static IPs registered on our user interface. This is so we can safeguard against the security threat of being used ...
Change EU1/US1 login password UPDATE YOUR PASSWORD 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate your account by name in the list. 3. Click on your Name. 4. Enter a new password in the Password and Retype P...
Deferred email logs DELIVERY STATUS DEFERRED: Emails get deferred at Proofpoint Essentials, if the destination SMTP server is down or if there is a temporary network issue with the receiving server. In this case, receiving server should be investigat...
Emails are not received after setting up a company on Proofpoint Essentials INBOUND EMAIL FAILS AFTER INITIAL SETUP Items to check: * Verify that MX records for the registered domain have been updated. You can validate domains using the "Test Doma...
Inbound Email: Not receiving emails from particular senders or sending domains. If Proofpoint Essentials users are unable to receive email from certain email addresses, it is most likely an issue with the sending mail server. However there are a few pos...
Mass update feature MASS UPDATE The mass update feature allows you to apply a change across all or a large set of users. For example, if you have loaded users as silent users you may want to change them to an end user to ensure they receive the quaran...
Partner Branding PARNTER BRANDING: By default, all companies created under your partner account will use the branding (colour scheme, logo, etc.) you have applied to your partner site. If you would like the company to also have a branded login screen,...
Spam stamp & forward settings HOW TO CONFIGURE PROOFPOINT ESSENTIALS TO ALLOW ALL E-MAIL THROUGH FOR A USER REGARDLESS OF CONTENT Click on the Spam Settings tab under Company Settings menu, here, you will find an option called 'Stamp & Forward'. Under...
Steps for adding users by CSV upload CSV IMPORT When loading users by CSV, please ensure the following: * The CSV file should not contain a header row. * The CSV file should contain the following data: o First Name o Last Name o Primary SMTP Add...
Unable to send emails through Proofpoint Essentials outbound relay feature. VERIFY THE FOLLOWING: * THE OUTBOUND RELAY FEATURE IS ENABLED FOR THE COMPANY. 1. Log in to the Proofpoint Essentials user interface 2. Type the customer name into the search...
Emergency Inbox Emergency Inbox is used to provide users access to email in the event that their mail environment is unavailable. Once this occurs Proofpoint will automatically begin to spool mail for the affected domain and the emergency inbox will imm...
Explained - The Quarantine Digest Report THE QUARANTINE DIGEST: The Digests tab provides access to the Quarantine digest settings and facilitates the ability to generate a new and current summary report for the end user. An example Quarantine Digest i...
How to access Emergency Inbox The Emergency Inbox feature is available by default to all registered accounts with at least end-user privileges to access the interface. There are a pre-determined number of days that this Emergency Inbox is available. Thi...
Instant Replay Feature explained The Instant Replay feature allows users to send (or resend) an email from Proofpoint Essentials to their messaging server. This may be useful in the following situations: * The original email failed to be delivered (...
[Setup Step 1]: Instructions for activating Proofpoint Essentials for a domain's inbound email This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to mana...
[Setup Step 2]: Instructions for changing MX records Redirecting customers MX records to point towards Proofpoint Essentials is crucial to the successful deployment of the solution and ensures all email is both filtered and delivered. Since we cannot ...
[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery Use the statements in bold text below as a guide to choose the scenario most applicable to you.. They are listed in order or preference: IF YOU HAVE CONTROL OVER YOUR MAIL SERVER AND...
[Setup Step 4]: (Optional)]: Instructions on activating Proofpoint Essentials for an organization's outbound email This article assumes that the organization in question has an active account in Proofpoint Essentials, is using our inbound email service,...
Deployment Phases and Rollout For the smoothest deployment possible, you should go through the following four phases: 1.   ACTIVATION This gives you access to the Administration Console, with one administrative account, one organization, and one serv...
Email Spoofing Email spoofing is when a spammer sends an email with a forged sender address to mislead the recipient regarding the source of the message. This is common technique used with spam and phishing emails. By adding SPF (Sender Policy Framewo...
Emails are not being received after setting up an organisation on Proofpoint Essentials Once an account is completely setup on Proofpoint Essentials User Interface according to the getting started guide found, the partners/customers should wait until th...
Proofpoint Essentials Email Management Service WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM? The service accepts and processes mail on behalf of its' subscribing customers. It passes safe traffic on and captures viruses, spam or any malicio...
Setting up Outbound Email Relay You can have your company's mail server use the Proofpoint Essentials SMTP server for outbound mail. This will use the same scanning as the inbound mail. In addition, using the Proofpoint Essentials SMTP service will allo...
SMTP Discovery management Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate. To make this p...
User Provisioning Options When a subscribing organization is using the Proofpoint Essentials service the minimum configuration is that one single domain is filtered by the Proofpoint Essentials service and adding users to the Proofpoint Essentials inter...
Using Proofpoint Essentials together with POP or IMAP Proofpoint Essentials filters email for viruses and spam, along with some admin/user defined rules. The service is cloud based (no on premise hardware) and acts as a go-between the internet and your ...
Sending Welcome Email to multiple Users PLEASE FOLLOW THE BELOW STEPS TO ALLOW USERS TO RECEIVE A WELCOME EMAIL.  * Select Users & Groups * Check the checkbox beside the user(s) you wish to send the Welcome email to * Select Mass Update from the ...
Delete a User To delete an account and its assigned email addresses from the Proofpoint Essentials platform, please complete the following steps * Log onto the Proofpoint Essentials portal as an Administrator. i.e. https://eu1.proofpointessentials.c...
Creating another administrator account You can create an administrator account by creating a new user or editing an existing user and then changing the desired user privileges to Organisation Administrator or above:
Masquerade domains and Proofpoint Essentials Customers who have configured a masquerade domain on a virtual SMTP server may experience problems sending outbound emails through the Proofpoint Essentials platform. Proofpoint Essentials does not support th...
Issues with Email auto-forwarding Proofpoint Essentials does not support the Outbound relaying of any email traffic for domains which do not belong to our customers and which have not been preregistered for a customer running the Business or Professiona...
SONIAN ARCHIVING AND OFFICE 365 CONFIGURE YOUR MICROSOFT OFFICE 365 ENVIRONMENT In order to be able to enable journaling with the archiving system you need to have the Enterprise version of Office 365. The following guidelines will detail how to enab...
VARIOUS ARTICLES OF INTEREST FOR OFFICE 365 OFFICE 365 PLANS & PRICING UK: http://www.microsoft.com/en-gb/office365/compare-plans.aspx#fbid=WmCb9TC4boO US: http://www.microsoft.com/en-us/office365/compare-plans.aspx#fbid=WmCb9TC4boO MS OFFICE 36...
TROUBLESHOOTING: MAIL IN THE JOURNAL MAILBOX IS NOT BEING COLLECTED KB for known troubleshooting experiences with GOOGLE APPS for Business mail collection: Before performing this task. You will have ensured that the configuration between the Sonian ...
SONIAN SEARCH AUDIT OVERVIEW Search Audit allows you to control and view the activity around a specific search for auditing matters. To view the activity of a specific search, once you are on the SAVED SEARCHES page, click on the AUDIT link at the...
SONIAN WORKING WITH SAVED SEARCHES OVERVIEW All active saved search(es) are displayed in the list. What can I do from the SAVED SEARCHES page? * You can create a new search (see below). * You can edit a saved search (see below). * You can g...
SONIAN WORKING WITH SAVED SEARCHES OVERVIEW All active saved search(es) are displayed in the list. What can I do from the SAVED SEARCHES page? * You can create a new search (see below). * You can edit a saved search (see below). * You can g...
SONIAN SEARCH SUMMARY OVERVIEW Search Summary allows you to create a summary report with relevant information for a given search. To access the summary of a given search and generate a PDF report, first go to the SAVED SEARCHES page. Once you are ...
SONIAN WORKING WITH SAVED SEARCHES OVERVIEW All active saved search(es) are displayed in the list. What can I do from the SAVED SEARCHES page? * You can create a new search (see below). * You can edit a saved search (see below). * You can g...
SONIAN   CREATING AN EXPORT OVERVIEW The archive system allows you to export your search results after you created a search. Different data sets can be exported for a given search. Search Admin (Plus) and Search Users (based on their permissions) ...
SONIAN   EXPORT TIMING AND STATUS UPDATES OVERVIEW There are three stages an export goes through during the export process, and two export exception statuses. The standard export stages are as follows: 1.  QUEUED:   The requested export has ...
SONIAN LARGE EXPORTS OVERVIEW FOR MESSAGES: The archive system supports exports that contain up to 15,000 MESSAGES or 3.5 GB of data. To export greater than 15,000 messages or 3.5 GB of data, you can break the search down into more data sets and exp...
SONIAN VIEWING & DOWNLOADING OVERVIEW The archive system allows you to consult the status of the exports that have been generated from several places. It also allows you to download the recent exports as long as they are ready to be downloaded. If...
SONIAN OVERVIEW Search views allow you to quickly change between different tag categories to fine-tune the search, review, and export process. If filters [http://sa2help.com/search/filtering.html] have been created for a specific search, they will a...
SONIAN Please note that the following is only applicable to File Archiving users. "Purge" is not applicable to emails (and their associated attachments). OVERVIEW Search views allow you to purge archived file data. Purging file data from the archi...
SONIAN ADVANCED SEARCH OVERVIEW Every search requires a name. By default all admins have permission to access all searches. Non-admin users need to be GRANTED SPECIFIC PERMISSION to work with the search results. Permissions can be specified to allow...
SONIAN CUSTOM SEARCH OVERVIEW The custom search feature is intended to provide advanced users with the flexibility to create searches that are more complex than those that are available via the Simple [http://sa2help.com/search/simple_search.html], ...
SONIAN CUSTOM SEARCH FOR FILE OVERVIEW The custom search feature is intended to provide advanced users with the flexibility to create searches that are more complex than those that are available via the Simple [http://sa2help.com/search/simple_searc...
SONIAN NEW OR EDIT SEARCH OVERVIEW Every search requires a name. By default all admins have permission to access all searches. Non-admin users need to be GRANTED SPECIFIC PERMISSION to work with the search results. Permissions can be specified to al...
SONIAN RANDOM SEARCH OVERVIEW Every search requires a name. By default all admins have permission to access all searches. Non-admin users need to be GRANTED SPECIFIC PERMISSION to work with the search results. Permissions can be specified to allow a...
SONIAN SIMPLE SEARCH OVERVIEW Every search requires a name. By default all admins have permission to access all searches. Non-admin users need to be GRANTED SPECIFIC PERMISSION to work with the search results. Permissions can be specified to allow a...
SONIAN WIZARD SEARCH OVERVIEW Every search requires a name, and a begin and end date range. By default all admins have permission to access all searches. Non-admin users need to be GRANTED SPECIFIC PERMISSION to work with the search results. Permiss...
SONIAN WORKING WITH SEARCH LISTS SEARCH LISTS You can create system-wide lists of pre-defined terms that can be used in the search process. Those lists can be especially useful when using the Wizard search [http://sa2help.com/search/searchedit.htm...
SONIAN MANAGE YOUR SYSTEM TAGS SYSTEM TAGS Create system-wide tags of frequently used terms to save time later when reviewing search results. Tags function as the taxonomy system for categorizing search results. There are several "pre-defined" tag...
SONIAN CHANGING YOUR PERSONAL SETTINGS YOUR SETTINGS Manage your personal settings here. From the "SETTINGS" tab, you can perform the following actions on your settings: - MODIFY YOUR ACCOUNT SETTINGS: * Change your user name. * Change your ...
SONIAN COMMENTING Add comments to individual message and file to keep notes available between sessions and for others to see. 1. Click on the ADD COMMENT hyperlink below the tags. 2. Write your comment in the blank box. 3. Click onthe ADD COMMENT...
SONIAN FILE ACTIONS For each file you can perform the following actions: * PREVIEW = preview of the first 100KB of a file to ensure fidelity. Two options are available to preview a file: - Click on the hyperlinked bold file name in the headers; - C...
SONIAN OVERVIEW The archiving service gives you the possibility to filter results. You can create a search and filter the displayed results right after creating it, or you can access an already created search and filter the results. The filtering capa...
SONIAN APPLYING & REMOVING LEGAL HOLD OVERVIEW Use Legal Hold to keep a copy of your emails and/or files regardless of your system-set archiving retention policy. The 'Legal Hold' status will trump your Email Retention Policy and retain the messages...
SONIAN MESSAGE ACTIONS For each message you can perform the following actions: * TO PDF = create a PDF. * DOWNLOAD = export to a RFC822/MIME file. A file message.zip will be created for you to download. "zip" is a standard compression format. * SE...
SONIAN WORKING WITH SEARCH RESULTS OVERVIEW Search queries return results if the index finds a match. Search results are sorted by date by default, starting with the most recent result first. What actions can I perform with my search results? *...
SONIAN REVIEWING Use the pre-defined tags "Reviewed", "Starred" and "Attention" to help streamline the search and eDiscovery process. Those predefined search tags help you to categorize search results. Each message or file that is marked as "Reviewe...
SONIAN SAVING AS A NEW SEARCH You can edit an already created search with new search criteria and then save it as a new search to keep the previously created search and create a new search based on the edited search. Steps to follow: 1- Open an ...
SONIAN WORKING WITH SEARCH RESULTS SORTING Date (most recent) is the default sort order. The date is determined by the most recent archived email or file matching your search query. You can also sort by ascending and descending on date, relevance,...
SONIAN TAGGING If you are logged in as a search administrator you can tag messages and/or files in order to group the search results for easier review. You have three tagging options available. 1. The archive system allows you to create a specific t...
SONIAN ACCOUNT SETTINGS OVERVIEW The account screen is where you manage core account settings. Only the account owner (AO) has access to this page. ACCOUNT SETUP Site Name The archive system uses the site name to uniquely identify each custome...
SONIAN DASHBOARD Here is an overview of the dashboard for account administrators (AA), search administrator (SA) and search administrators plus. STATISTICS After each archive collection, the statistics will be updated to reflect the total number o...
SONIAN HOW DO I FIND THE TOTAL SIZE FOR MY ARCHIVE IN POSTINI? First, you must log in to Postini as an archive admin. As soon as you log in, you will be prompted to choose either SYSTEM ADMINISTRATION _(or possibly Archive Administration)_ or Message ...
SONIAN COLLECTOR SETTINGS OVERVIEW Collector configuration is where you tell the archive system how to access data from your site. Depending upon the type of email platform you are using, you may choose to process your email into the archive service...
SONIAN OVERVIEW User accounts control access to administration and search functions. There are four basic permission sets you can assign to a user account: * Account Administrators (AA) * Search Administrator PLUS * Search Administrators (SA) ...
SONIAN ENABLE EMAIL FORWARDING RESTRICTION(S) Overview This feature allows the Account Owner or Administrator to control WHO has the ability to forward data out of the archive and to WHOM. By default, forwarding is enabled and allowed for every arc...
Please click the link to download the Guide in PDF Format
SONIAN EXPORTING (LARGE EXPORTS) OVERVIEW The archive system supports exports that contain up to 15,000 MESSAGES or 3.5 GB of data. To export greater than 15,000 messages or 3.5 GB of data, you can break the search down into more data sets and expor...
SONIAN http://player.vimeo.com/video/34904526?title=0&byline=0&portrait=0&color=ff9933 [http://player.vimeo.com/video/34904526?title=0&byline=0&portrait=0&color=ff9933] OVERVIEW LDAP integration gives you the ability to leverage your directory infor...
SONIAN REPORTS OVERVIEW Six different types of reports are available: * Activity by User * Activity by UI Action * Activity by Date * Collection by Mailbox * Collection by User Create activity reports in PDF or CSV format you can download fro...
SONIAN RETENTION POLICIES OVERVIEW The archive service allows you to set an Email Retention Policy which will purge items from your archive older than a specified age (defined in years and month). Any items on Legal Hold [http://sa2help.com/search/s...
SONIAN IMPORT TASKS OVERVIEW: It's easy to load your existing data into the archive. This system allows you to coordinate with an Archive Service Data Import Specialist to manage the full "end to end" process. CREATING AN IMPORT: HOW DO YOU CR...
SONIAN DRAG-AND-DROP UPLOAD     OVERVIEW: It's easy to load your existing data into the archive. This importing system allows you to simply drag-and-drop legacy email and/or file data into the archive utilizing a Java applet. FILE FORMATS: * The ...
SONIAN SETTINGS OVERVIEW Administrators are provided additional options within their SETTINGS tab to control End User Access Rules and Login Messages. YOUR SETTINGS ACCOUNT Each user of the archiving service is provided a SETTINGS area to make...
SONIAN ENABLING WORKSTREAM IN SONIAN Workstream is only uses with an RSS feed. You may need to install a RSS Feed Reader if you do not already have one, otherwise you will only see code if you try to click on the link. For example, it will look li...
Question: Messages sent to my users are being rejected with the error "451 Exceeding Connection Limit." What causes this error and how can it be resolved? Answer: SYMPTOMS Messages are being denied. The recipient disposition has the following even...
Question: Messages sent to my users are being denied with the error "554 Message Denied: RBLDNSD." What is this error and how can it be resolved? Answer: SYMPTOMS Messages are being denied. The recipient disposition has the following event: 554 ...
Hello, We have attached the latest Mcafee Labs Threat Report for Q1 2015. Please see the attached document.
Dear Partners, As part of our ongoing commitment to improve the uptime and availability of our service, we are pleased to announce plans to support geo-redundancy for Proofpoint Essentials. We will be extending our service to operate in geographically...
Hello, Attached you will find the Proofpoint Admin Guide.
  When you are creating policies and overrides, you may need to determine how Webroot classifies certain websites. There are two methods for determining a site classification and reputation level: * URL CATEGORY LOOKUP TAB — This is a quick and easy...
GETTING STARTED MX Records & Outbound Smarthosts United States In order for us to filter your emails, you will need to change your MX records to point at our service. Your MX records should include your own 'main' domain name as a prefix. You shou...
Brand Console & Quarantine Report - Replace the FuseMail logo with your company logo and change the console header colors. Customize the quarantine report with your logo and colors. FuseMail(R) Excel Micro Partners have the ability to insert their logo in...
_Exchange 2010 has two modes of journaling available, Standard Journaling and Premium Journaling. To understand what best fits your organisations needs, please refer to the following article here [http://support.excelmicro.com/index.php?/Knowledgebase/Art...
_NOTE: The details provided in this guide is general, based upon the Microsoft Exchange documentation. It remains the responsibility of the customer to:_ * _Ensure the correct type of journaling option is chosen based on needs, compliance and the arch...
CONFIGURATION DETAILS FOR CUSTOMERS HOSTED IN NORTH AMERICA (US2) MX RECORDS * mx1-us2.ppe-hosted.com [http://mx1-us2.ppe-hosted.com/] * mx2-us2.ppe-hosted.com [http://mx2-us2.ppe-hosted.com/] IP ADDRESSES * 67.231.152.0/24 * 67.231.153.0/2...
Configuration details for customers hosted in Europe (EU1) MX RECORDS * mx1-eu1.ppe-hosted.com * mx2-eu1.ppe-hosted.com IP ADDRESSES * 91.209.104.0/24 * 91.207.212.0/24 * 91.207.213.0/24 * 62.209.50.0/24 * 62.209.51.0/24 SMART HOST ...
Adminsitrator Guide [https://www.proofpoint.com/sites/default/files/essentials_administrator_guide_for_end-customers_cm.pdf]
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ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

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