RSS Feed
Knowledgebase
 

How to Pull Internet Headers from Email Message Question: How do I pull internet headers from an email message? Answer: Below are instructions on how to pull internet headers for various email clients. MICROSOFT OUTLOOK 2010 1. DOUBLE CLICK the...
Receiving an error message: 552 MS-Office file containing VBA macros found inside of the email ----- SOLUTION ----- This is a SonicWall's Gateway Anti-Virus feature. 1. Login to the SonicWall 2. Security Services 3. Gateway Antivirus 4. Configu...
Messages Not Delivered or Delayed with Cisco Appliance(s) Question: Messages to my users are being delayed, or not delivered at all. There is a Cisco firewall, router, or switch in my environment. What is causing this issue? Answer: INFO For our cu...
Question: What does the error "5.3.4 Message size exceeds fixed maximum message size" mean? Answer: This article details information found for a recipient server running Microsoft Exchange 2003, 2007, and 2010. Please check with your technical resourc...
Question: 550 5.7.1 Message rejected as spam by Content Filtering Answer: DESCRIPTION "550 5.7.1 Message rejected as spam by Content Filtering" This error occurs when sending to an Exchange 2007 or later server. Cause Email messages that are ...
Acceptable Use Policy for Outbound Email As a committed anti-spam product, Proofpoint Essentials cannot condone the use of our platform to send out bulk mail. Most users respect our fair usage policy and instead use dedicated email marketing systems to ...
Adding a Spam-reporting footer to inbound email To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound mail, follow these simple steps: * When logged into the Proofpoint Essentials interface, click on the SPAM TAB under company or use...
How to tune Proofpoint Essentials' Spam detection The Proofpoint Essentials default Spam settings should be suitable for most situations, but there are cases where some manual influence can help the system in making better decisions. For example, market...
DNS Sanity Check option The DNS Sanity Check option provides an additional layer of protection against spam and helps ensure that inbound messages that might not have a destination to bounce to are not allowed in. The proper step to address this is to g...
Does Proofpoint Essentials monitor outbound email as spam? Proofpoint Essentials does filter outbound email for SPAM. If a message is not delivered it will be recorded in the Email Logs and can be released to the intended recipient. Please note that sim...
Error when saving a filter: Email address pattern 'example@domain.com, *@domain2.com' contains invalid characters When attempting to create a filter (as outlined in Knowledge Base Article Essentials Filters: Expanded Overview [http://support.proofpointe...
Essentials Filters: Expanded overview ADMIN GUIDE STATEMENT: You can approve or block specific senders and recipients, based on the email address, domain, subdomain, attachment type, email size, words in the email or header, source country or destinat...
Options for handling Bulk Mail Proofpoint Essentials does not ordinarily quarantine legitimate bulk-email. That is, email that is sent to a large list of recipients who have either directly or passively agreed to receive communications from the sender o...
Report spam from Email Logs ACCESSING LOGS AND REPORTING The email logs can assist in many ways. NOTE:  Email logs are only there if the message got sent and processed by Proofpoint Essentials. REPORTING SPAM FROM USER EMAIL LOGS * Log into th...
Review Message Logs VIEWING THE LOGS When you log into the Essentials interface, the email logs screen can be easily accessed by selecting the Logs tab on the top navigation. On the logs page, as an organization administrator you can then select the...
Spam email still gets through to users. Proofpoint Essentials is powered by Proofpoint's MLX machine learning technology available on the newer data centers. This solution examines and filters millions of possible spam attributes in every email includin...
Spam Settings Explained SPAM SETTINGS Spam settings can be adjusted from the Spam options tab when logged into your interface. (insert image) Customise Spam Filtering Some users might need different spam filter levels, filtering turned forward only,...
Virus detection with Proofpoint Essentials Email viruses change extremely frequently and are becoming so sophisticated that no system can catch everything. Often the first time a new virus or virus variation is observed anywhere is when it hits email fi...
Bounceback received on outbound relay. SMTP error message: "delivery temporarily suspended: connect to [XXX.XXX.XXX.XXX]:25: Connection timed out. The bounceback is required to investigate the logs of the destination SMTP server. Problems of this nature...
Inbound Email: Not receiving emails from particular senders or sending domains. If Proofpoint Essentials users are unable to receive email from certain email addresses, it is most likely an issue with the sending mail server. However there are a few pos...
Understanding Email Logs This article aims to give a brief guide on how to understand the information in the Proofpoint Essentials logs. Below are some common examples of the various states email logs can display on Proofpoint Essentials, and some expla...
Adding users manually REGISTER USERS MANUALLY: 1. While logged into the user interface, navigate to the Users & Groups > Users tab. 2. Click on Add a User. 3. Enter the user's first name. 4. Enter the user's last name. 5. Enter the user's primary emai...
Can Proofpoint Essentials be used to forward email for non-registered domains? Proofpoint Essentials only processes email for domains and static IPs registered on our user interface. This is so we can safeguard against the security threat of being used ...
Change EU1/US1 login password UPDATE YOUR PASSWORD 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate your account by name in the list. 3. Click on your Name. 4. Enter a new password in the Password and Retype P...
Deferred email logs DELIVERY STATUS DEFERRED: Emails get deferred at Proofpoint Essentials, if the destination SMTP server is down or if there is a temporary network issue with the receiving server. In this case, receiving server should be investigat...
Emails are not received after setting up a company on Proofpoint Essentials INBOUND EMAIL FAILS AFTER INITIAL SETUP Items to check: * Verify that MX records for the registered domain have been updated. You can validate domains using the "Test Doma...
Inbound Email: Not receiving emails from particular senders or sending domains. If Proofpoint Essentials users are unable to receive email from certain email addresses, it is most likely an issue with the sending mail server. However there are a few pos...
Mass update feature MASS UPDATE The mass update feature allows you to apply a change across all or a large set of users. For example, if you have loaded users as silent users you may want to change them to an end user to ensure they receive the quaran...
Partner Branding PARNTER BRANDING: By default, all companies created under your partner account will use the branding (colour scheme, logo, etc.) you have applied to your partner site. If you would like the company to also have a branded login screen,...
Spam stamp & forward settings HOW TO CONFIGURE PROOFPOINT ESSENTIALS TO ALLOW ALL E-MAIL THROUGH FOR A USER REGARDLESS OF CONTENT Click on the Spam Settings tab under Company Settings menu, here, you will find an option called 'Stamp & Forward'. Under...
Steps for adding users by CSV upload CSV IMPORT When loading users by CSV, please ensure the following: * The CSV file should not contain a header row. * The CSV file should contain the following data: o First Name o Last Name o Primary SMTP Add...
Unable to send emails through Proofpoint Essentials outbound relay feature. VERIFY THE FOLLOWING: * THE OUTBOUND RELAY FEATURE IS ENABLED FOR THE COMPANY. 1. Log in to the Proofpoint Essentials user interface 2. Type the customer name into the search...
Emergency Inbox Emergency Inbox is used to provide users access to email in the event that their mail environment is unavailable. Once this occurs Proofpoint will automatically begin to spool mail for the affected domain and the emergency inbox will imm...
Explained - The Quarantine Digest Report THE QUARANTINE DIGEST: The Digests tab provides access to the Quarantine digest settings and facilitates the ability to generate a new and current summary report for the end user. An example Quarantine Digest i...
How to access Emergency Inbox The Emergency Inbox feature is available by default to all registered accounts with at least end-user privileges to access the interface. There are a pre-determined number of days that this Emergency Inbox is available. Thi...
Instant Replay Feature explained The Instant Replay feature allows users to send (or resend) an email from Proofpoint Essentials to their messaging server. This may be useful in the following situations: * The original email failed to be delivered (...
Deployment Phases and Rollout For the smoothest deployment possible, you should go through the following four phases: 1.   ACTIVATION This gives you access to the Administration Console, with one administrative account, one organization, and one serv...
Email Spoofing Email spoofing is when a spammer sends an email with a forged sender address to mislead the recipient regarding the source of the message. This is common technique used with spam and phishing emails. By adding SPF (Sender Policy Framewo...
Emails are not being received after setting up an organisation on Proofpoint Essentials Once an account is completely setup on Proofpoint Essentials User Interface according to the getting started guide found, the partners/customers should wait until th...
Proofpoint Essentials Email Management Service WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM? The service accepts and processes mail on behalf of its' subscribing customers. It passes safe traffic on and captures viruses, spam or any malicio...
Setting up Outbound Email Relay You can have your company's mail server use the Proofpoint Essentials SMTP server for outbound mail. This will use the same scanning as the inbound mail. In addition, using the Proofpoint Essentials SMTP service will allo...
Creating another administrator account You can create an administrator account by creating a new user or editing an existing user and then changing the desired user privileges to Organisation Administrator or above:
Remote host said: 550-Please turn on SMTP Authentication in your mail client, or login to the 550-IMAP/POP3 server before sending your message. Asp.reflexion.net is not permitted to relay through this server without 550 authentication. To resolve, pleas...
Remote host said: 550-Please turn on SMTP Authentication in your mail client, or login to the 550-IMAP/POP3 server before sending your message. Asp.reflexion.net is not permitted to relay through this server without 550 authentication. To resolve, pleas...
This error indicates the connection died after the we sent the data, often a sign that the receiving server's content filtering is being maxed out or that there is some type of connection filtering on the server/firewall. For our customers using Cisco P...
This issue may occur if one of the following conditions is true: * The domain is not added as an accepted domain (that is, the domain is not verified) in Office 365 * Domain propagation to the Microsoft Forefront Online Protection for Exchange (FOPE...
If you experienced a system failure and Reflexion was spooling mail, it is possible to force the system to begin unspooling mail: * Log in to the Control Panel (asp.reflexion.net) using your solution provider credentials * Click on the customer's na...
We have a maximum size limit of 50 megabytes for each message, which includes message content and any attachments. This is a hard limit across our customer base and cannot be changed.
This error indicates that the receiving server is blocking or dropping the connection to Reflexion without any response being provided. Unlike "unable to locate MX server" errors, this indicates that DNS has provided a valid MX record for the domain but...
The amount of time it takes for messages to be delivered after server downtime will vary from customer to customer and event to event. Some things that will affect the amount of time it will take for messages to be delivered are the size of the emails th...
The presesnce of a WinMail.dat attachment indicates that the sender sent a secure message using Microsoft Outlook set to Rich Text Format (RTF). The Secure Message Center does not support this proprietary Microsoft format. The sender will need to resend t...
"554 5.1.0 Sender Denied" means that the recipient has added your address and/or domain to their block list. In order to resolve this particular issue, the recipient will need to check their Exchange configuration for any potential filters that could be ...
Recipient filtering is a very important, often overlooked setting. It allows you to fight spam attacks. Take a dictionary attack, for example. Spammers send mail to a list of common names, hoping to find users that exist in your domain by reading NDRs gen...
The Proofpoint Essentials MTA's will give a _550 user invalid_ response to inbound email sent to a recipient address that has been marked as Invalid by the SMTP Discovery service. _"550 USER EMAIL ADDRESS IS MARKED AS INVALID"_ _"550 5.7.1 RECIP@RECIP...
Most popular articles 
 
Newest articles 
 
ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com