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Knowledgebase : Reflexion
 

Below you will find a link to the Microsoft explanation, and to some other work around for this issue. 452 4.3.1 Insufficient system resources - on relay of: mail from A reputable resolution can be found at the following URL: http://exchangepedia.co...
How to Pull Internet Headers from Email Message Question: How do I pull internet headers from an email message? Answer: Below are instructions on how to pull internet headers for various email clients. MICROSOFT OUTLOOK 2010 1. DOUBLE CLICK the...
Receiving an error message: 552 MS-Office file containing VBA macros found inside of the email ----- SOLUTION ----- This is a SonicWall's Gateway Anti-Virus feature. 1. Login to the SonicWall 2. Security Services 3. Gateway Antivirus 4. Configu...
Messages Not Delivered or Delayed with Cisco Appliance(s) Question: Messages to my users are being delayed, or not delivered at all. There is a Cisco firewall, router, or switch in my environment. What is causing this issue? Answer: INFO For our cu...
Question: What does the error "5.3.4 Message size exceeds fixed maximum message size" mean? Answer: This article details information found for a recipient server running Microsoft Exchange 2003, 2007, and 2010. Please check with your technical resourc...
Question: 550 5.7.1 Message rejected as spam by Content Filtering Answer: DESCRIPTION "550 5.7.1 Message rejected as spam by Content Filtering" This error occurs when sending to an Exchange 2007 or later server. Cause Email messages that are ...
Enforcing IP restrictions is absolutely critical to ensure complete protection of your mail server. Because hackers and spammers can easily bypass cloud services and target your server directly, mail servers protected by Reflexion should only accept SMTP ...
Please sure ensure the server/firewall is configured to accept mail from Reflexion IPs: 69.84.129.224/27 (255.255.255.224) 208.70.208.0/22 (255.255.252.0) Frequent causes of inbound problems tend to be related to an internet service provider's qualit...
This is not an error generated by the Reflexion Total Control service. This indicates that the receiving server is utilizing SPF validation to ensure mail senders match SPF records. If the server is an inbound server receiving filtered mail from Reflexi...
Remote host said: 550-Please turn on SMTP Authentication in your mail client, or login to the 550-IMAP/POP3 server before sending your message. Asp.reflexion.net is not permitted to relay through this server without 550 authentication. To resolve, pleas...
This is not an error generated by the Reflexion. This indicates that the receiving server is misconfigured to believe that email is trying to be sent through it instead of received by that server. To resolve this issue, please make sure that the prima...
This is not an error generated by the Reflexion Total Control service. This is an error generated by the receiving server that indicates that the message has violated some level of attachment size filtering present on that server. To resolve this error,...
The sending IP is listed on a real-time blacklist (RBL) that we are checking against. At this time, we are currently checking against SpamHaus, Barracuda, ivmURI , ivmSIP and ivmSIP24 To view the list where the IP exists, use this link: http://www.mxto...
Remote host said: 550-Please turn on SMTP Authentication in your mail client, or login to the 550-IMAP/POP3 server before sending your message. Asp.reflexion.net is not permitted to relay through this server without 550 authentication. To resolve, pleas...
This error is not generated by the Reflexion Total Control service. This error is commonly enforced on a firewall or Microsoft Exchange server with specific content policies. If Exchange 2007, Microsoft recommends reviewing: http://technet.microsoft.com...
This error indicates the connection died after the we sent the data, often a sign that the receiving server's content filtering is being maxed out or that there is some type of connection filtering on the server/firewall. For our customers using Cisco P...
This issue may occur if one of the following conditions is true: * The domain is not added as an accepted domain (that is, the domain is not verified) in Office 365 * Domain propagation to the Microsoft Forefront Online Protection for Exchange (FOPE...
If you experienced a system failure and Reflexion was spooling mail, it is possible to force the system to begin unspooling mail: * Log in to the Control Panel (asp.reflexion.net) using your solution provider credentials * Click on the customer's na...
We have a maximum size limit of 50 megabytes for each message, which includes message content and any attachments. This is a hard limit across our customer base and cannot be changed.
This error indicates that the receiving server is blocking or dropping the connection to Reflexion without any response being provided. Unlike "unable to locate MX server" errors, this indicates that DNS has provided a valid MX record for the domain but...
The amount of time it takes for messages to be delivered after server downtime will vary from customer to customer and event to event. Some things that will affect the amount of time it will take for messages to be delivered are the size of the emails th...
The presesnce of a WinMail.dat attachment indicates that the sender sent a secure message using Microsoft Outlook set to Rich Text Format (RTF). The Secure Message Center does not support this proprietary Microsoft format. The sender will need to resend t...
The following includes best practices, limits, and tips for using Reflexion services. AVOID BLACKLISTING AND OTHER MAIL DISRUPTIONS As always, please ensure that your customers are sending high-quality email. Recipient addresses should be collected man...
[https://sophserv.sophos.com/repo_kb/124454/image/message-reports.gif] If you have customers asking about undelivered messages, the Reports section of Reflexion Total Control is a great place to start. Log in as a solution provider, click on the cust...
OVERVIEW So, the biggest problem with the SSO integration is normally a local issues (on the customer side), there is a large range of different federation services. We officially only support Active Directory Federation Services. But even in that area...
"554 5.1.0 Sender Denied" means that the recipient has added your address and/or domain to their block list. In order to resolve this particular issue, the recipient will need to check their Exchange configuration for any potential filters that could be ...
OVERVIEW * Right-click on the Outlook Mailbox and add a folder called RADAR * Right-click on that folder and choose Properties > Home Page * Set the homepage to _https://radar.reflexion.net/user_home.syn_ and check "Show home page by default for th...
In Exchange 2010, open the Exchange Management Shell dialog to assign permissions to the ExchangeSync user, and enter the following command... New-ManagementRoleAssignment -Name ExchangeSync -Role applicationImpersonation -User ExchangeSync
In Exchange 2007, open the Exchange Management Shell dialog to assign permissions to the ExchangeSync user, and enter the following commands... _Add-ADPermission -Identity (get-exchangeserver -Identity SERVERNAME).DistinguishedName -User (Get-User -Iden...
The Reflexion Quick Start Configuration Guide (attached below) features setup tips for the Reflexion Total Control (RTC), Archiving (RADAR and RADAR Lite), and Encryption (RTCEncrypt) services. The guide is also available as a 7.5-minute video: BASIC ...
NOTE: Compatibility Reminder: The Current AD Sync Tool for Reflexions LDAP 2.0 does not currently support Office 365) To set up outbound mail with Office 365, you will need to do the following: * Log into the Office 365 administration console.Naviga...
We've developed an SMTP authentication feature to enable users to send directly to the Reflexion outbound server. Reflexion requires customers to enable SMTP authentication in order to send mail from Reflexion servers. SMTP authentication is enabled on th...
WHAT IS LDAP? (LIGHTWEIGHT DIRECTORY ACCESS PROTOCOL) LDAP is used to access a customer's Active Directory database to select email addresses of users, aliases, email-enabled public folders, and distribution lists. We take the results and import them int...
See the attached guide for Exchange 2013, Exchange 2007/2010, and Exchange 2003 smart host setup instructions. reflexion exchange smart host configuration.pdf [https://sophserv.sophos.com/repo_kb/124515/file/reflexion%20exchange%20smart%20host%20configu...
Here are the steps to configure an outbound mail gateway for Google Apps: * Sign in to your Google Admin panel * On the Settings tab, select Email on the left and click General * In the Organizations section, highlight your domain * Scroll down ...
Recipient filtering is a very important, often overlooked setting. It allows you to fight spam attacks. Take a dictionary attack, for example. Spammers send mail to a list of common names, hoping to find users that exist in your domain by reading NDRs gen...
You can create an IP allow list or IP block list by editing the connection filter policy in the Exchange Admin Center (EAC). The connection filter policy settings are applied to inbound messages only. * In the Exchange Admin Center (EAC), navigate to ...
Reflexion filters inbound mail in the following order (top to bottom) [https://sophserv.sophos.com/repo_kb/124527/image/124527.png] Messages rejected for being on a blacklist are rejected immediately and a bounceback message is sent to the sender. De...
Log in to the Reflexion Management Console (https://asp.reflexion.net), click on Customers, then the Customer menu on the top menu bar and Custom Messages. Once there, click the Load Default button and you will see the eight default templates: 1. Chal...
ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

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