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Knowledgebase : Zix Encryption
 

How to Pull Internet Headers from Email Message Question: How do I pull internet headers from an email message? Answer: Below are instructions on how to pull internet headers for various email clients. MICROSOFT OUTLOOK 2010 1. DOUBLE CLICK the...
SETTING UP FUSEMAIL TO RE-ROUTE OUTGOING MAIL TO ZIX ENCRYPTION SERVERS FOR CERTAIN USERS. * Add Zix Smart Host Site * Create User Group * Add Users to User Group * Create Outbound Encryption Policy ADD ZIX SMART HOST SITE. * Go to Service ...
The following terms can be used to test the standard lexicons. HIPAA VIOLATIONS (STANDARD) cancer 444-44-4444 or cancer 444444444 SSN PERSONAL FINANCIAL VIOLATIONS 5100-0000-0000-0000 or 5100000000000000 credit or bankrupt 444-44-4444 ...
This indicates that the recipient's ZixGateway encryption key is active, but has not been uploaded into the Server Manager, or the key has recently recreated and the updated key has not been uploaded into Server Manager. Please contact support to add th...
The below example message indicates the email was sent with a "Delivery Receipt" enabled.       YOUR MESSAGE WAS SUCCESSFULLY DELIVERED TO THE DESTINATION(S)       LISTED BELOW. IF THE MESSAGE WAS DELIVERED TO MAILBOX YOU WILL       RECEIVE NO FURTHER...
This indicates the sending email system was not able to connect to the receiving email system. This could be caused by a misconfigured firewall or failed email system. You will need to examine the email headers of the bounce to determine which system gene...
ERROR SENDING ZIXVPM TO ZIXNET: 4161=[CONSOLE_ERR_INCORRECT_PASSPHRASE] OR ZIXVPM TO ZIXVPM: 4161=[CONSOLE_ERR_INCORRECT_PASSPHRASE] This indicates that you have entered an incorrect passphrase for your ZixGateway Encryption key, or your passphrase c...
This indicates that the DNS server the sending email system is using does not have an entry for the recipient's domain or mail server. This could be caused by the recipient's DNS or bad DNS information on the sending side. Connectivity issues between the ...
When an email is encrypted for a ZixGateway, it is addressed to: zixvpmgateway@zixvpm.DOMAIN The 'User not found' error indicates that the recipients DNS or other internal mail relay has not been configured properly to relay the encrypted email to the ...
The ZixGateway will remove any attachments from emails sent by the Postmaster or Mailer-Daemon accounts. These addresses are typically used to send bounce (delivery failure, or NDR) notices back to the original sender. The attachment on a bounce notice ...
HOW DOES ENCRYPTION WORK IN ZIXGATEWAY? With our shared Zixgateway server all encryption policies are enabled as per client's questionnaire sent in by their sales rep. The client side will setup a (Smart host) transport rule such that only email sent to ...
There are different expiration times depending on how the message was delivered and whether the client opted/purchased Branded Portal (ZixPort) Using our Zix Gateway: * If the message was sent to recipient and it lands in the recipient's inbox (with...
WHAT DOES ZIXGATEWAY AUTOMATICALLY ENCRYPT? There are 2 main ways that Zix encrypts emails when sending outgoing mail: 1.) Manual Encryption: You will type the keyword selected in the questionnaire in the Subject to encrypt mail 2.) Zix Policies: Thi...
There are two limits, one for the Zix Message Portal which we have no control over and the other is our Zix Gateways (Clusters Zixc1-10) Zix Encryption size limit via Zix Gateway (Clusters Zixc1-10) * You may attach up to 25MB Zix Encryption size li...
WHAT DO I DO IF ZIX MESSAGES OR CONFIRMATION NOTICES ARE BEING CATEGORIZED AS "BULK" OR "SPAM" BY MY MAIL PROVIDER OR DESKTOP SOFTWARE? Contact your IT department and have them white list the IP address (typically smtpout.zixmail.net) for inbound mail. ...
I SENT A USER A FILE ATTACHMENT AND THEY RECEIVED A WINMAIL.DAT ATTACHMENT INSTEAD IN THE SECURE MESSAGE CENTER The WinMail.dat attachment indicates the sender sent a secure message using Microsoft Outlook set to Rich Text Format (RTF). The Secure Messag...
The following article is designed to walk you step-by-step through the process of connecting a subdomain if your domain is managed by Wix Hosting. https://support.wix.com/en/article/tutorial-connecting-a-subdomain-to-your-wix-site#connecting-a-subdomain...
ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

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