Knowledgebase : ProofPoint Essentials (PPE) > PP Configuraton Information
 SPECIAL NOTE: *Use only the data center that was assigned to your company. Failure to use the correct data center will result in LOST MAIL due to rejections. *Please ensure you add our IPs to your firewall's white list. If your firewall runs a blackli...
CONFIGURATION DETAILS FOR CUSTOMERS HOSTED IN NORTH AMERICA (US2) MX RECORDS * mx1-us2.ppe-hosted.com [http://mx1-us2.ppe-hosted.com/] * mx2-us2.ppe-hosted.com [http://mx2-us2.ppe-hosted.com/] IP ADDRESSES * 67.231.152.0/24 * 67.231.153.0/2...
Configuration details for customers hosted in Europe (EU1) MX RECORDS * mx1-eu1.ppe-hosted.com * mx2-eu1.ppe-hosted.com IP ADDRESSES * 91.209.104.0/24 * 91.207.212.0/24 * 91.207.213.0/24 * 62.209.50.0/24 * 62.209.51.0/24 SMART HOST ...
These steps should be completed to route emails from ProofPoint to Office 365, and completed once your ProofPoint account has been provisioned. ProofPoint also has the following videos you can watch. If prompted for username and password, please log into ...
Lockdown your firewall or server to accept incoming messages only from the ProofPoint Service - We encourage, to lockdown your firewall and/or server to accept incoming messages only from the ProofPoint Service. A common tactic spammer's use is to spam ...
DMARC set-up This article is to help creating DMARC settings so you can implement DMARC on any of your domain names. If you are unsure on how to implement DMARC, we do have a tool available to customers here: DMARC record creation [https://stopemailfr...
BOUNCES AND DEFERRALS TROUBLESHOOTING: DELIVERED: Messages that are sent through Proofpoint Essentials platform and are delivered. QUARANTINED: Message that are quarantined by one of the filters on the platform. * These messages can be released fr...
PERMALINK: (This link helps support to quickly navigate to the email you have a question about. GENERAL DESCRIPTION: * Envelop Sender: Where the message originated from. * From Header: Where the message said it was from. * Subject: Subject of th...
Messages processed through Proofpoint Essentials go through various stages in a particular order which is outlined below for both inbound and outbound. INBOUND MAIL FLOW: * PDR - Proofpoint Dynamic Reputation [http://support.proofpointessentials.com...
The Proofpoint Essentials system has been changed in May 2015, the most notable change is the addition of Sender Lists [http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/188/0/sender-lists---safe-and-block] rather than the trad...
INBOUND SENDER DNS CHECK OPTION The Inbound sender DNS check option provides an additional layer of protection against spam and helps ensure that inbound messages that might not have a destination to bounce to are not allowed in. The proper step to addr...
DKIM AND DMARC DOMAIN KEYS IDENTIFIED MAIL, OR DKIM, is a standard that prevents email senders and recipients from spam, spoofing, and phishing. This form of email authentication [https://www.sparkpost.com/resources/email-explained/email-authentication/...
SPF CHECK ON ESSENTIALS FOR INBOUND MAIL As part of the Proofpoint Essentials spam scanning, the senders SPF record can contribute to the overall spam score of the message. Proofpoint Essentials does not block an email outright for SPF entry. This is be...
For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24 148.163.128.0/24 148.163.129.0/24 148.163.130.0/24 148.163.131.0/24 148.163.132.0/24 148.163.133.0/24 148.163.134.0/24 148.163.135.0/24 148.163...
For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24 185.132.180.0/24 185.132.181.0/24 185.132.182.0/24 185.132.183.0/24 185.183.28.0/24 185.183.29.0/24 185.183.30.0/24 185.183.31.0/24
New domains being enabled for email relay purposes will require a simple step to verify domain ownership. This industry standard verification technique is part of Proofpoint's ongoing efforts to improve the security posture for our customers. WHAT IS DO...
In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain. STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS * Login to Proofpoint Essentials * Click on _Company Settings_ * Click ...
In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain. STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS * Login to Proofpoint Essentials * Click on _Company Settings_ * Click ...
This article is to consolidate links to features available based on package level and how to configure them. Available features can be enabled under COMPANY SETTINGS > FEATURES ALL PACKAGES: Spam Settings [http://support.proofpointessentials.com/ind...
SITUATION Emails being delivered to Office 365 are getting rejected do to SPF check. Office 365 is seeing the IP of Proofpoint Essentials as the sending server's IP. SOLUTION 1. Disable SPF check on Office 365 or 2. Add SPF record as recomm...
ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

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