RSS Feed
News
Jan
18
Proofpoint Essentials: IP address on the Sorbs Blacklist 01.18.2017
Posted by Sue Gildea on 18 January 2017 05:58 PM

Please be advised that IP Address 67.231.154.164 is on the Sorbs Blacklist.

If a server or firewall is utilizing a RBL (Roaming Block List) service, it will in turn do a look up from Sorbes and will block the message. 

In order to work around this, you will need to turn the service off or add the IP address to the allow list of the RBL service they are using.

Excel Micro made Proofpoint aware of this IP address issue and they are in the process of getting it delisted from the Sorbes list.

We will continue to update as they become available. Thank you. 


Read more »



Jan
16
EdgeWave Advisory - MX record Alert
Posted by Carlos R on 16 January 2017 01:21 PM

EdgeWave Alerts
 
Mail sent to customers using the old MX record format on the my.redcondor.com brand has been rejected on 12/22/16 due a change in hardware. This issue has been fixed as 5 pm PST 12/22/16.
Please be advised that if you are using the old format you must change it to the new format to avoid an interruption in service before Jan 15, 2017.

Old format:
amx..redcondor.net
bmx..redcondor.net
smx..redcondor.net
vmx..redcondor.net

New format:
.mx1.rcimx.com
.mx2.rcimx.com
.mx3.rcimx.com
.mx4.rcimx.com


Read more »



Dec
16
Proofpoint Essentials: Reminder Verify your domain
Posted by Carlos R on 16 December 2016 01:55 AM

Proofpoint Essentials: Verify your domain

Reminder: Effective Friday, August 19th, new domains being enabled for email relay purposes will require a simple step to verify domain ownership. This industry standard verification technique is part of Proofpoint’s ongoing efforts to improve the security posture for our customers.

DO NOT CHANGE YOUR MX RECORDS UNTIL VERIFICATION PROCESS HAS COMPLETED

What is Domain Verification?

Domain verification is used to verify the ownership of a domain that is intended for relaying email. Proofpoint Essentials provides two ways to verify ownership:

  • Add a DNS record (TXT) to the domain’s configuration
  • Add a custom a META tag to the homepage associated to the domain

Will all domains need to be verified?

Only new relay domains added after domain verification is enabled, or existing management domains switched to relay domains, will need to be verified. Existing relay domains will not need to be verified.

Will management domains need to be verified?

No, management domains do not need to be verified, as they are not used for relaying email. If a existing management domain is changed to a relay domain, it will need to be verified.

How often do domains need to be verified?

New relay domains only need to be verified when they are enabled for relay. Once they have been verified, no further verification will be required in the future.

How do I verify domain ownership?

There are two ways that domain ownership can be verified. 

  1. You can add a DNS record to the domain's configuration
  2. You can add a custom META tag to the homepage associated to the domain.

Only one verification technique is required.

 

Verify domain by adding a DNS (TXT) record to your domain’s configuration

REMINDER: DO NOT CHANGE YOUR MX RECORDS UNTIL VERIFICATION PROCESS HAS COMPLETED

In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain.

Step 1: Create your domain in Proofpoint Essentials

  1. Login to Proofpoint Essentials
  2. Click on Company Settings
  3. Click on Domains
  4. Click on New Domain
  5. Enter the domain name
  6. Choose "Relay" from domain purpose list
  7. Enter the delivery destination (Optional at this time but required before it can be enabled)
  8. Enter SMTP failover location (Optional)
  9. Choose "Verify by TXT record" from the verification method list
  10. Copy the value displayed on the screen (i.e., ppe-7c123438b96cd00aa17e)
  11. Click on Verify Later

Step 2: Add the DNS record to your domain

  1. Open a new tab or browser window
  2. Login to your DNS provider's website
  3. Go to your provider's domain management window - this may be called DNS Settings, Control Panel, Advanced Settings, etc.
  4. Add a new entry to your DNS
    • Type = TXT
    • Host = @
    • Value/Answer/Definition = Paste value from clipboard
    • TTL = 3600 seconds / 1 hour
  5. Ensure that you save the change

Step 3: Verify domain in Proofpoint Essentials

  1. Return to Proofpoint Essentials
  2. Click on the Edit icon next to the domain you wish to verify
  3. Click on Verify Now
  4. Confirm that the verification status value associated with the domain is Verified

Once the required DNS changes have been made, it can take some time for those changes to propagate. If verification fails please retry verification after 1 hour.

 

Verify domain by adding a custom META tag to the homepage of your domain

REMINDER: DO NOT CHANGE YOUR MX RECORDS UNTIL VERIFICATION PROCESS HAS COMPLETED

In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain.

Step 1: Create your domain in Proofpoint Essentials

  1. Login to Proofpoint Essentials
  2. Click on Company Settings
  3. Click on Domains
  4. Click on New Domain
  5. Enter the domain name
  6. Choose "Relay" from domain purpose
  7. Enter the delivery destination (optional at this time but required before it can be enabled)
  8. Enter SMTP failover location
  9. Choose "Verify by META tag record" from the verification method list
  10. Copy the value displayed on the screen (i.e., <meta name="ppe-verify" content="ppe-f01321e1e822fcd1e7a8">)
  11. Click on Verify Later

Step 2: Add the new META tag to home page associated with your domain

  1. Open a new tab or browser window
  2. Open your website homepage HTML file using any text or HTML editor
    • If your web host uses a web-based page editor (i.e., WordPress, Squarespace, etc.), open your homepage in their editor
  3. Paste the content from your clipboard into the <head> section that’s before the first <body> section

    • If you’re unsure how to add meta tags with a web-based page editor, contact your web host’s technical support team
  4. Open your website homepage in a browser and view the source to confirm the content has been added 

<html>

<head>

<meta name="ppe-verify" content="ppe-f01321e1e822fcd1e7a8">

</head>

<body>

</body>

</html>

Step 3: Verify domain in Proofpoint Essentials

  1. Click on the Edit icon next to the domain you wish to verify
  2. Click on Verify Now
  3. Confirm that the verification status value associated with the domain is Verified

Read more »



Dec
16
Edgewave Alert - Block MS Office files with macros
Posted by Carlos R on 16 December 2016 01:32 AM

Block MS Office files with macros


In case you missed it in our previous announcement we have a NEW filter that allows you to quarantine messages containing MS Office files with macros. Malware in MS Office files is generally written using macros.

To enable this new filter go to the Domain Settings page and in the Filtering Options section look for the "MS Office file contains macro" filter.

Release notes, and all ePrism documentation, can be found at:

https://www.edgewave.com/wp-content/uploads/2016/12/EdgeWave_ePrism_V10-4-1.pdf


Read more »



Dec
10
Sonian Alert: Microsoft Office 365 TLS Configuration
Posted by Carlos R on 10 December 2016 01:31 AM

Sonian Update: 12/12/2016

We have validated a change on our systems against O365 settings and have positive results.   We have deployed this change to Excel Micro accounts over the weekend. This change is now in place and any pending messages will be delivered. If there are any customers with pending messages please let us know.

__________________________________

Sonian has received reports from some customers that if their TLS configuration for journaling to Sonian is set at the strictest level in O365 it may lead to journal queuing and eventual non-deliverables.  It appears that a change on the O365 TLS validation was made earlier in the week.  No change was made on the Sonian side.  The Sonian certificates are valid but the configuration is failing a certificate validation check.


We encourage you to reach out to your customers to confirm the following connector TLS change:





We will keep you updated when the permanent solution is in place.

Regards,
Sonian

 


Read more »



Dec
6
McAfee Alert: SaaS Email and Web Security Updates
Posted by Carlos R on 06 December 2016 01:43 PM

Dear Customer,

Summary:
To improve the functionality of our McAfee® SaaS Email and Web Protection services, we will be completing maintenance on Saturday, December 17th between 5:00 a.m. and 7:00 a.m. Greenwich Mean Time (GMT) which will result in periods of service impact for McAfee® SaaS Email Protection and McAfee® SaaS Web Protection. Spam filtering and web filtering will remain functional, but some features within the McAfee® Control Console will be unavailable.

If you currently manage your McAfee® SaaS Web Protection service from the McAfee® Control Console, you will be impacted by this outage.
 
If you are a McAfee® Web Gateway Cloud Service customer, you will not be impacted by this outage.
You may monitor the status of the McAfee® Web Gateway Cloud Service service by going to https://trust.mcafee.com/.

Timeframes
Begin: Saturday, December 17, 2016 5:00 a.m. Greenwich Mean Time (GMT) (Friday, December 16th, 8:00 p.m. Mountain Standard Time (MST))
End: Saturday, December 17, 2016 7:00 a.m. GMT (Friday, December 16th, 10:00 p.m. MST)

Impact:

  • McAfee® SaaS Control Console
    • SaaS Email Protection Overview Page
    • SaaS Email Protection Reports
    • SaaS Web Protection Overview Page
    • SaaS Web Protection Reports

This maintenance may be completed prior to the end times stated above, however, we are reserving the entire window to ensure adequate support for these enhancements. During this maintenance window, Intel Security personnel will be available to address any unexpected issues.

 


Read more »




ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com