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Edgewave Alert - Block MS Office files with macros
Posted by Carlos R on 16 December 2016 01:32 AM

Block MS Office files with macros

In case you missed it in our previous announcement we have a NEW filter that allows you to quarantine messages containing MS Office files with macros. Malware in MS Office files is generally written using macros.

To enable this new filter go to the Domain Settings page and in the Filtering Options section look for the "MS Office file contains macro" filter.

Release notes, and all ePrism documentation, can be found at:

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Sonian Alert: Microsoft Office 365 TLS Configuration
Posted by Carlos R on 10 December 2016 01:31 AM

Sonian Update: 12/12/2016

We have validated a change on our systems against O365 settings and have positive results.   We have deployed this change to Excel Micro accounts over the weekend. This change is now in place and any pending messages will be delivered. If there are any customers with pending messages please let us know.


Sonian has received reports from some customers that if their TLS configuration for journaling to Sonian is set at the strictest level in O365 it may lead to journal queuing and eventual non-deliverables.  It appears that a change on the O365 TLS validation was made earlier in the week.  No change was made on the Sonian side.  The Sonian certificates are valid but the configuration is failing a certificate validation check.

We encourage you to reach out to your customers to confirm the following connector TLS change:

We will keep you updated when the permanent solution is in place.



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McAfee Alert: SaaS Email and Web Security Updates
Posted by Carlos R on 06 December 2016 01:43 PM

Dear Customer,

To improve the functionality of our McAfee® SaaS Email and Web Protection services, we will be completing maintenance on Saturday, December 17th between 5:00 a.m. and 7:00 a.m. Greenwich Mean Time (GMT) which will result in periods of service impact for McAfee® SaaS Email Protection and McAfee® SaaS Web Protection. Spam filtering and web filtering will remain functional, but some features within the McAfee® Control Console will be unavailable.

If you currently manage your McAfee® SaaS Web Protection service from the McAfee® Control Console, you will be impacted by this outage.
If you are a McAfee® Web Gateway Cloud Service customer, you will not be impacted by this outage.
You may monitor the status of the McAfee® Web Gateway Cloud Service service by going to

Begin: Saturday, December 17, 2016 5:00 a.m. Greenwich Mean Time (GMT) (Friday, December 16th, 8:00 p.m. Mountain Standard Time (MST))
End: Saturday, December 17, 2016 7:00 a.m. GMT (Friday, December 16th, 10:00 p.m. MST)


  • McAfee® SaaS Control Console
    • SaaS Email Protection Overview Page
    • SaaS Email Protection Reports
    • SaaS Web Protection Overview Page
    • SaaS Web Protection Reports

This maintenance may be completed prior to the end times stated above, however, we are reserving the entire window to ensure adequate support for these enhancements. During this maintenance window, Intel Security personnel will be available to address any unexpected issues.


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***IMPORTANT*** McAfee End of Life Update
Posted by Carlos R on 03 December 2016 05:07 PM

Only a few short weeks left to upgrade your email security accounts and avoid the McAfee End of Life on January 11, 2017!

Intel has published an alert on every user's Quarantine Summary Report, as well as the Administrative Console. To view the official Intel alert message CLICK HERE.

If you are not migrated off McAfee before January 11, 2017 you will not receive mail.


 For more information on McAfee EOL and the migration process CLICK HERE


Sales & Account Management

Email: sales@

Call Us Today:  (877) 466-7726  option 1


Alternative Solutions -

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This is a reminder, your account has been upgraded to FuseMail® SecureSMART Suite at no additional cost.  You must update your Email Server and MX records to complete the upgrade to avoid the McAfee End of Life and loss of email.


As you may know, Intel Security announced the end of life for the McAfee Email Security service (including Spam Soap).  Recently, Intel Security published an alert on all user's Administrative Console and Quarantine Summary Reports.  You can view the official alerts HERE.


To take advantage of FuseMail’s award-winning solution with 100% uptime SLA, you will need to add new IP ranges to your firewall and redirect the MX records to the secure FuseMail data centers.   The deadline to complete your upgrade to FuseMail is Wednesday, November 30, 2016.


We have previously provided you with your unique administrative login credentials to access your account on FuseMail.  If you have not logged in or have misplaced the credentials, please contact our team ASAP888-230-2214.


For a list of your requirements to complete the upgrade please reference your first email from our team or CLICK HERE.


Thank you for your continued partnership with Excel Micro.  We look forward to finalizing your upgrade from McAfee.  If you would like to learn about alternative replacements first, please contact 888-230-2214.

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WebRoot - Product Notification
Posted by Carlos R on 01 November 2016 02:32 PM
Important Notice:
Re:  Deprecation of SHA-1, important notice for users of Windows Server® 2003 and Windows XP®  Operating Systems
If you are operating Webroot SecureAnywhere® products on a device that uses either the Microsoft Windows XP or Windows Server 2003 operating systems, we encourage you to update your operating system in order to ensure that Webroot SecureAnywhere products continue to offer you the best level of protection. 
Windows Server 2003 and Windows XP operating systems are not configured to use SHA-2 256 or higher encryption without corrective action. Microsoft has published a KB article here explaining the issue and resolution paths. 
In addition, in October 2015, Microsoft announced that Windows will stop accepting SHA-1 end-entity certificates beginning in January 2017. 
Therefore, beginning on November 28, 2016, Webroot will complete its adoption of SHA-2 in accordance with best practice for security service vendors. SHA-2 is considered the most secure of hashing algorithms to date and will provide additional protection and confidence to our customers. 
Action required:
If you are operating Windows Server 2003 and Windows XP operating systems you should read the Microsoft KB Article and take the appropriate corrective action where possible. 
Devices and servers operating Windows Server 2003 and Windows XP operating systems that are not updated or have not taken corrective action (e.g., Server hot fix or SP3 installed) will not have the full benefit of Webroot SecureAnywhere protection. 
Microsoft, Windows XP, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
This message was sent by Webroot Inc.


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ERROR: This domain name does not match domain registered in the license key file (, allowed domains:, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at