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Sep
1
Edgewave: ePrism 11.0 Customer Release Notification - 09/06/2017
Posted by Carlos R on 01 September 2017 05:22 PM

On the evening of September 6th we will be updating our systems which will result in no email downtime. During the application upgrade users will be logged out from the ePrism web interface.

This release contains support for the new ThreatCheck product including reports and notifications.


See Release Notes here: https://www.edgewave.com/wp-content/uploads/2017/08/EdgeWave_ePrism_V11.pdf
Thank you for your patience and understanding during this period.


Regards,

EdgeWave Network Operations


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Apr
10
Zimbra: Certificate error and instructions to correct 04/10/2017
Posted by Sue Gildea on 10 April 2017 09:53 AM

Xmission/Zimbra SSL Cert Alert:

 

Excel Micro is currently aware of an SSL Cert failure when trying to connect to https://flexbox.mxtoolbox.com/

We ask you to please change your Inbound AND Outbound server information on your mail client (Outlook, Thunderbird, Mac Mail) from flexbox.mxtoolbox.com to zimbra.xmission.com directly. This workaround will help resolve your email issues.

 

Please see screen shots below to help further in changing your inbound server.

 


 

XMission Recommends an IMAP email configuration.

Incoming Server Information:Outgoing Server Information:
Server Type: IMAP Server Type: SMTP
Hostname: zimbra.xmission.com Hostname: zimbra.xmission.com  
Port: 993 Port: 465
Encryption Type: SSL Encryption Type: SSL
Authenticate Using: Clear Text/Normal Password Requires Authentication: Yes
Logon User Name: Your full email address      

- Please note that some free wireless hotspots may block SSL without an extra fee. If you cannot send or receive while on certain wifi networks (especially ones in airports or public spaces) please check their terms and conditions and ensure they are not blocking SSL connections.

 


 

 

 


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Jan
16
EdgeWave Advisory - MX record Alert
Posted by Carlos R on 16 January 2017 01:21 PM

EdgeWave Alerts
 
Mail sent to customers using the old MX record format on the my.redcondor.com brand has been rejected on 12/22/16 due a change in hardware. This issue has been fixed as 5 pm PST 12/22/16.
Please be advised that if you are using the old format you must change it to the new format to avoid an interruption in service before Jan 15, 2017.

Old format:
amx..redcondor.net
bmx..redcondor.net
smx..redcondor.net
vmx..redcondor.net

New format:
.mx1.rcimx.com
.mx2.rcimx.com
.mx3.rcimx.com
.mx4.rcimx.com


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Dec
16
Proofpoint Essentials: Reminder Verify your domain
Posted by Carlos R on 16 December 2016 01:55 AM

Proofpoint Essentials: Verify your domain

Reminder: Effective Friday, August 19th, new domains being enabled for email relay purposes will require a simple step to verify domain ownership. This industry standard verification technique is part of Proofpoint’s ongoing efforts to improve the security posture for our customers.

DO NOT CHANGE YOUR MX RECORDS UNTIL VERIFICATION PROCESS HAS COMPLETED

What is Domain Verification?

Domain verification is used to verify the ownership of a domain that is intended for relaying email. Proofpoint Essentials provides two ways to verify ownership:

  • Add a DNS record (TXT) to the domain’s configuration
  • Add a custom a META tag to the homepage associated to the domain

Will all domains need to be verified?

Only new relay domains added after domain verification is enabled, or existing management domains switched to relay domains, will need to be verified. Existing relay domains will not need to be verified.

Will management domains need to be verified?

No, management domains do not need to be verified, as they are not used for relaying email. If a existing management domain is changed to a relay domain, it will need to be verified.

How often do domains need to be verified?

New relay domains only need to be verified when they are enabled for relay. Once they have been verified, no further verification will be required in the future.

How do I verify domain ownership?

There are two ways that domain ownership can be verified. 

  1. You can add a DNS record to the domain's configuration
  2. You can add a custom META tag to the homepage associated to the domain.

Only one verification technique is required.

 

Verify domain by adding a DNS (TXT) record to your domain’s configuration

REMINDER: DO NOT CHANGE YOUR MX RECORDS UNTIL VERIFICATION PROCESS HAS COMPLETED

In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain.

Step 1: Create your domain in Proofpoint Essentials

  1. Login to Proofpoint Essentials
  2. Click on Company Settings
  3. Click on Domains
  4. Click on New Domain
  5. Enter the domain name
  6. Choose "Relay" from domain purpose list
  7. Enter the delivery destination (Optional at this time but required before it can be enabled)
  8. Enter SMTP failover location (Optional)
  9. Choose "Verify by TXT record" from the verification method list
  10. Copy the value displayed on the screen (i.e., ppe-7c123438b96cd00aa17e)
  11. Click on Verify Later

Step 2: Add the DNS record to your domain

  1. Open a new tab or browser window
  2. Login to your DNS provider's website
  3. Go to your provider's domain management window - this may be called DNS Settings, Control Panel, Advanced Settings, etc.
  4. Add a new entry to your DNS
    • Type = TXT
    • Host = @
    • Value/Answer/Definition = Paste value from clipboard
    • TTL = 3600 seconds / 1 hour
  5. Ensure that you save the change

Step 3: Verify domain in Proofpoint Essentials

  1. Return to Proofpoint Essentials
  2. Click on the Edit icon next to the domain you wish to verify
  3. Click on Verify Now
  4. Confirm that the verification status value associated with the domain is Verified

Once the required DNS changes have been made, it can take some time for those changes to propagate. If verification fails please retry verification after 1 hour.

 

Verify domain by adding a custom META tag to the homepage of your domain

REMINDER: DO NOT CHANGE YOUR MX RECORDS UNTIL VERIFICATION PROCESS HAS COMPLETED

In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain.

Step 1: Create your domain in Proofpoint Essentials

  1. Login to Proofpoint Essentials
  2. Click on Company Settings
  3. Click on Domains
  4. Click on New Domain
  5. Enter the domain name
  6. Choose "Relay" from domain purpose
  7. Enter the delivery destination (optional at this time but required before it can be enabled)
  8. Enter SMTP failover location
  9. Choose "Verify by META tag record" from the verification method list
  10. Copy the value displayed on the screen (i.e., <meta name="ppe-verify" content="ppe-f01321e1e822fcd1e7a8">)
  11. Click on Verify Later

Step 2: Add the new META tag to home page associated with your domain

  1. Open a new tab or browser window
  2. Open your website homepage HTML file using any text or HTML editor
    • If your web host uses a web-based page editor (i.e., WordPress, Squarespace, etc.), open your homepage in their editor
  3. Paste the content from your clipboard into the <head> section that’s before the first <body> section

    • If you’re unsure how to add meta tags with a web-based page editor, contact your web host’s technical support team
  4. Open your website homepage in a browser and view the source to confirm the content has been added 

<html>

<head>

<meta name="ppe-verify" content="ppe-f01321e1e822fcd1e7a8">

</head>

<body>

</body>

</html>

Step 3: Verify domain in Proofpoint Essentials

  1. Click on the Edit icon next to the domain you wish to verify
  2. Click on Verify Now
  3. Confirm that the verification status value associated with the domain is Verified

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Dec
16
Edgewave Alert - Block MS Office files with macros
Posted by Carlos R on 16 December 2016 01:32 AM

Block MS Office files with macros


In case you missed it in our previous announcement we have a NEW filter that allows you to quarantine messages containing MS Office files with macros. Malware in MS Office files is generally written using macros.

To enable this new filter go to the Domain Settings page and in the Filtering Options section look for the "MS Office file contains macro" filter.

Release notes, and all ePrism documentation, can be found at:

https://www.edgewave.com/wp-content/uploads/2016/12/EdgeWave_ePrism_V10-4-1.pdf


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Dec
10
Sonian Alert: Microsoft Office 365 TLS Configuration
Posted by Carlos R on 10 December 2016 01:31 AM

Sonian Update: 12/12/2016

We have validated a change on our systems against O365 settings and have positive results.   We have deployed this change to Excel Micro accounts over the weekend. This change is now in place and any pending messages will be delivered. If there are any customers with pending messages please let us know.

__________________________________

Sonian has received reports from some customers that if their TLS configuration for journaling to Sonian is set at the strictest level in O365 it may lead to journal queuing and eventual non-deliverables.  It appears that a change on the O365 TLS validation was made earlier in the week.  No change was made on the Sonian side.  The Sonian certificates are valid but the configuration is failing a certificate validation check.


We encourage you to reach out to your customers to confirm the following connector TLS change:





We will keep you updated when the permanent solution is in place.

Regards,
Sonian

 


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ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com