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WebRoot: Product Update Bulletin: PC Agent Update
Posted by Carlos R on 22 November 2017 01:15 PM




Agent Update for Windows® Endpoints


We’ll be making a series of updates to Windows endpoints under your management next week.   


Windows endpoints will receive an updated agent, including enhancements to the Web Threat Shield functionality. Although the update will be largely silent, customers who are using older versions of Firefox (version 48 and below) will receive an automatic prompt from the browser when the new extension is installed.  


In addition, customers who have licensed Webroot SecureAnywhere® DNS Protection will notice new functionality that enables domain bypass options, based on feedback we’ve received.  


No action is necessary on your part; however, we recommend you notify any clients who use older versions of Firefox of the PC updates.


Read the detailed Product Bulletin for more information.



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WebRoot - Product Notification
Posted by Carlos R on 01 November 2016 02:32 PM
Important Notice:
Re:  Deprecation of SHA-1, important notice for users of Windows Server® 2003 and Windows XP®  Operating Systems
If you are operating Webroot SecureAnywhere® products on a device that uses either the Microsoft Windows XP or Windows Server 2003 operating systems, we encourage you to update your operating system in order to ensure that Webroot SecureAnywhere products continue to offer you the best level of protection. 
Windows Server 2003 and Windows XP operating systems are not configured to use SHA-2 256 or higher encryption without corrective action. Microsoft has published a KB article here explaining the issue and resolution paths. 
In addition, in October 2015, Microsoft announced that Windows will stop accepting SHA-1 end-entity certificates beginning in January 2017. 
Therefore, beginning on November 28, 2016, Webroot will complete its adoption of SHA-2 in accordance with best practice for security service vendors. SHA-2 is considered the most secure of hashing algorithms to date and will provide additional protection and confidence to our customers. 
Action required:
If you are operating Windows Server 2003 and Windows XP operating systems you should read the Microsoft KB Article and take the appropriate corrective action where possible. 
Devices and servers operating Windows Server 2003 and Windows XP operating systems that are not updated or have not taken corrective action (e.g., Server hot fix or SP3 installed) will not have the full benefit of Webroot SecureAnywhere protection. 
Microsoft, Windows XP, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
This message was sent by Webroot Inc.


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ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at