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Dec
6
McAfee Alert: SaaS Email and Web Security Updates
Posted by Carlos R on 06 December 2016 01:43 PM

Dear Customer,

Summary:
To improve the functionality of our McAfee® SaaS Email and Web Protection services, we will be completing maintenance on Saturday, December 17th between 5:00 a.m. and 7:00 a.m. Greenwich Mean Time (GMT) which will result in periods of service impact for McAfee® SaaS Email Protection and McAfee® SaaS Web Protection. Spam filtering and web filtering will remain functional, but some features within the McAfee® Control Console will be unavailable.

If you currently manage your McAfee® SaaS Web Protection service from the McAfee® Control Console, you will be impacted by this outage.
 
If you are a McAfee® Web Gateway Cloud Service customer, you will not be impacted by this outage.
You may monitor the status of the McAfee® Web Gateway Cloud Service service by going to https://trust.mcafee.com/.

Timeframes
Begin: Saturday, December 17, 2016 5:00 a.m. Greenwich Mean Time (GMT) (Friday, December 16th, 8:00 p.m. Mountain Standard Time (MST))
End: Saturday, December 17, 2016 7:00 a.m. GMT (Friday, December 16th, 10:00 p.m. MST)

Impact:

  • McAfee® SaaS Control Console
    • SaaS Email Protection Overview Page
    • SaaS Email Protection Reports
    • SaaS Web Protection Overview Page
    • SaaS Web Protection Reports

This maintenance may be completed prior to the end times stated above, however, we are reserving the entire window to ensure adequate support for these enhancements. During this maintenance window, Intel Security personnel will be available to address any unexpected issues.

 


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Dec
3
***IMPORTANT*** McAfee End of Life Update
Posted by Carlos R on 03 December 2016 05:07 PM

Only a few short weeks left to upgrade your email security accounts and avoid the McAfee End of Life on January 11, 2017!

Intel has published an alert on every user's Quarantine Summary Report, as well as the Administrative Console. To view the official Intel alert message CLICK HERE.

If you are not migrated off McAfee before January 11, 2017 you will not receive mail.

 

 For more information on McAfee EOL and the migration process CLICK HERE

 

Sales & Account Management

Email: sales@ excelmicro.com

Call Us Today:  (877) 466-7726  option 1

 

Alternative Solutions - http://www.excelmicro.com/services


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Nov
30

This is a reminder, your account has been upgraded to FuseMail® SecureSMART Suite at no additional cost.  You must update your Email Server and MX records to complete the upgrade to avoid the McAfee End of Life and loss of email.

 

As you may know, Intel Security announced the end of life for the McAfee Email Security service (including Spam Soap).  Recently, Intel Security published an alert on all user's Administrative Console and Quarantine Summary Reports.  You can view the official alerts HERE.

 

To take advantage of FuseMail’s award-winning solution with 100% uptime SLA, you will need to add new IP ranges to your firewall and redirect the MX records to the secure FuseMail data centers.   The deadline to complete your upgrade to FuseMail is Wednesday, November 30, 2016.

 

We have previously provided you with your unique administrative login credentials to access your account on FuseMail.  If you have not logged in or have misplaced the credentials, please contact our team ASAP888-230-2214.

 

For a list of your requirements to complete the upgrade please reference your first email from our team or CLICK HERE.

 

Thank you for your continued partnership with Excel Micro.  We look forward to finalizing your upgrade from McAfee.  If you would like to learn about alternative replacements first, please contact 888-230-2214.


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Feb
25
McAfee EOL Update
Posted by Louis Donato on 25 February 2016 01:17 PM

In support of McAfee's end-of-life announcement, Intel Security will begin the slow-roll release update to the McAfee SaaS Email Archiving service starting March 8, 2016. With this update, customers will be able to perform a full, one-time online export of all their archived email via the Control Console, with the ability to download the email online.

Preparation:

  • At least one valid Archive Change Approver must be configured before export can begin. If you do not have a valid Archive Change Approver configured, please contact support for assistance.
  • The online export feature packages your archive into one or more compressed/encrypted 7-Zip archives, available for download on the Control Console.
  • Ingest will be permanently halted at the beginning of the export process. Therefore, we strongly recommend that you implement a new archiving vendor prior to beginning your export so that journal queues do not reach critical levels on your email server(s).
  • The approximate uncompressed size of your archive is now reported in the Control Console > Archive Overview page > Email Archive Summary table > “Total storage size.”

Important notes:

  • Once this functionality is available, a customer administrator must log onto the Control Console and initiate the export process. Intel Security will not initiate the process for you.
  • Once your archive export is complete, the last steps are to download the prepared 7-Zip file(s) containing your email data and then cancel your service.
  • You will have 90 days to download all your files from the completion date of the export. After this time, your data will be queued for permanent removal from our system.
  • The system will alert your Archive Change Approvers via email when the export is complete and ready for download.
  • You may cancel your archiving service at any time so that you are no longer billed and still retain the ability to initiate a full export within 180 days of cancellation. However, if you cancel your service, you will lose access to all Archiving portions of the Control Console, except for the ability to perform a full online export. If you wish to retain access to archive search functionality, do not cancel your service while the export is in progress.
  • If you cancel your service and do not initiate export within 180 days of cancellation, your archive will be queued for permanent removal from our system.
  • There is a limit to the number of simultaneous exports we can process. Therefore, you may initiate export but it may not begin immediately. The new UI elements of the export feature will detail the status of your export at each stage along the way.

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ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com