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Jan
16
EdgeWave Advisory - MX record Alert
Posted by Carlos R on 16 January 2017 01:21 PM

EdgeWave Alerts
 
Mail sent to customers using the old MX record format on the my.redcondor.com brand has been rejected on 12/22/16 due a change in hardware. This issue has been fixed as 5 pm PST 12/22/16.
Please be advised that if you are using the old format you must change it to the new format to avoid an interruption in service before Jan 15, 2017.

Old format:
amx..redcondor.net
bmx..redcondor.net
smx..redcondor.net
vmx..redcondor.net

New format:
.mx1.rcimx.com
.mx2.rcimx.com
.mx3.rcimx.com
.mx4.rcimx.com


ERROR: This domain name does not match domain registered in the license key file (cms.orlinpilot.com), allowed domains: support.excelmicro.com,localhost, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com